Position Classification Description

Position Class Code / Title: Z0012 / Emergency Med Dispatcher
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 05
HR Review/Approval:RVIEW

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, operates and maintains an emergency communication/dispatch capability in support of a public events emergency medical response operation. Typically works on an on-call basis, as determined by the specific needs of the event being supported.

Duties and Responsibilities

  1. Performs continuous monitoring of radio medical channels and dispatch request lines.
  2. Acts as initial point of contact for requests for emergency medical service; assesses nature and extent of the emergency, and may provide preliminary advice and guidance, as necessary.
  3. Disburses accurate and appropriate information to the incident commander or to the emergency medical response team.
  4. Maintains logs of emergency radio and/or telephone calls and dispatches.
  5. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of radio/telephone communication procedures, protocol, and equipment.
  • Records maintenance skills.
  • Knowledge and understanding of emergency medical services.
  • Ability to react calmly and effectively in emergency situations.
  • To assess medical emergency requirements and make appropriate radio/telephone dispatches.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017