Position Classification Description

Position Class Code / Title: V7005 / Mgr,Venue Operations
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Responsible and accountable for the generation of revenue through the rental, delivery, marketing and daily operations of the venue and classroom space available to the public, the university and nonprofit organizations. Manages the planning and scheduling of conferences, workshops, and meetings and associated resources; negotiates contracts and agreements with clients for reserving event space and services. Manages facility and maintenance operations for a University operation consisting of multiple sites and facilities. Oversees building scheduling and maintenance, custodial, safety, security, construction, and/or grounds maintenance. Plans and implements capital renewal and replacement projects for the facility, and develops and implements operating policies and procedures.

Duties and Responsibilities

  1. Coordinates and project-manages multi-craft activities involved in preventive, scheduled, and emergency maintenance, custodial and cleaning, repair, and renovation of buildings, mechanical systems, physical plant, grounds, and/or fleet vehicles.
  2. Develops and maintains up to date facility rental information, provides information to potential renters; oversees estimation and settlement of rentals; coordinates AV resources and equipment for events; tracks and keeps organized records for all rental agreements.
  3. Serves as principal liaison between contractors, organizers, faculty, and administrators with regards to all facets of the logistical operations support of multiple programs and events; available 24/7 on-call basis as principal respondent to physical facility for emergencies and unexpected situations.
  4. Plans, develops, and implements strategies for generating resources and/or revenues for the organization.
  5. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  6. Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and industry standards.
  7. Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  8. Assists in facility and space usage planning; advises administration on the application of institutional policy, regulations, and standards relating to the management of physical resources.
  9. Performs quality control inspections to ensure adherence to contract specifications and industry standards.
  10. Develops and maintains emergency/disaster preparedness and recovery plans.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to effectively manage and grow a diverse team of professional and support staff and to foster an excellent customer service environment.
  • Skill in the negotiation and establishment of contractual arrangements for goods and services.
  • Relationship Management skills.
  • Ability to effectively leverage trends and technology in events for relevance to the audience.
  • Ability to handle a flexible work schedule, to include some evenings and weekends.
  • Ability to operate on a scheduled 24-hour on-call basis.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Knowledge of contract documents and specifications.
  • Knowledge and understanding of meeting and event planning principles, requirements, procedures, and available resources.
  • Knowledge of conference facilities, technology, and equipment.
  • Knowledge of mechanical systems, building materials, and emergency maintenance.
  • Skill in organizing resources and establishing priorities.
  • Skill in the use of personal computers and related software applications.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge of all federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to coordinate and/or supervise independent contractors.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Ability to read, understand, follow, and enforce safety procedures.
  • Knowledge of emergency and disaster recovery planning.

Conditions of Employment

  • Possession of a valid New Mexico driver's license is a requirement for this job.
  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • Light physical effort. Requires handling of average-weight objects up to 10 pounds or some standing or walking. Effort applies to no more than two (2) hours per day.
  • Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
  • Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 02/16/2020