Position Classification Description

Position Class Code / Title: S7056 / Mgr,Crisis Services
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 14
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Plans, organizes and directs clinical programs and services for client individuals experiencing emotional crises of various descriptions, providing intervention or referral as appropriate. Serves as liaison with community agencies on emotional crisis, suicide, and related issues. Coordinates the provision of educational presentations and associated services to community groups. Recruits, trains, and supervises a team of crisis intervention staff and volunteers.

Duties and Responsibilities

  1. Plans staffing levels and organizes employee and volunteer staffing to support 24-hour a day crisis line for listening and referral or intervention.
  2. Sets up recruitment plans for volunteer crisis intervention staff and oversees the recruitment and disposition of volunteers.
  3. Performs direct non-therapeutic crisis intervention, either over the telephone or face-to-face, for people in crisis and provides direct backup and coverage for volunteers when necessary.
  4. Develops and manages annual operating budget and provides fiscal direction to the unit.
  5. Plans and develops strategies for generating resources and/or revenues for the project; may prepare contract and/or grant proposals.
  6. Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  7. Coordinates and oversees the training of volunteer staff; prepares and delivers certification training as necessary.
  8. Serves as liaison between Crisis Services and relevant community agencies on operational and educational issues associated with crisis intervention; participates in the preparation and delivery of educational services to community agencies and groups.
  9. Develops confidentiality recordkeeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards.
  10. Performs various administrative functions, such as monitoring budgets, preparing administrative and programmatic reports and correspondence; participates in a variety of research projects to develop service plans and propose changes to program policies and procedures.
  11. Coordinates the collection and processing of program activity data, and prepares and generates reports.
  12. Refers clients to appropriate agencies for follow-up services.
  13. Serves as Campus Security Authority as outlined by the Clery Act.
  14. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Master's degree in Counseling or an equivalent field; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of crisis intervention techniques.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work effectively in a university setting including recruiting, training and maintaining the effectiveness of college student volunteers.
  • Ability to gather data, compile information, and prepare reports.
  • Knowledge of community resources and referral options for people in crisis
  • Knowledge of the operational and staffing requirements of a 24-hour crisis services activity.
  • Skill in organizing resources and establishing priorities.
  • Ability to analyze budgetary expenditures for compliance with approved budget.
  • Knowledge of crisis intervention principles and practices.
  • Knowledge of contracts and grants preparation and management.
  • Ability to identify and secure alternative funding/revenue sources.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to foster a cooperative work environment.
  • Ability to contribute to research programs in area of expertise.
  • Employee development and performance management skills.
  • Ability to develop and present educational programs and/or workshops.
  • Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
  • Ability to design and develop recruitment plans.
  • Ability to develop financial plans and manage resources.
  • Ability to provide non-therapeutic services for people in crisis.
  • Ability to recruit, train, supervise, and motivate volunteers within area of specialty.

Conditions of Employment

  • Pre-employment background investigation may be required.
  • Subject to credentialing process; must maintain credentialed status.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017