This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Under general supervision, develops and administers diagnostic measures and learning strategies to support the needs of students. Develops and evaluates advanced learning models to address trends or emerging issues. Collaborates with faculty, academic advisors, and other personnel to monitor, report, and create systems to promote student progress.
Duties and Responsibilities
Develops and/or oversees the administration of diagnostic measures to assess academic preparedness and to evaluate potential learning deficits for incoming and current students.
Develops, delivers, and evaluates advanced learning models and techniques to support student success, which may include instruction on learning comprehension, memory techniques for retaining large amounts of information, complex problem solving, learning in a high-stress environment, etc.
Serves as a point of escalation regarding complaints, complex issues, and questions related to procedures; provides guidance to personnel and resolves escalated issues in consultation with departmental leadership.
Collects and analyzes data, consulting with faculty and other related personnel on trends to develop learning strategies to address issues among the student population.
Maintains regular communication with faculty, academic advisors, and other related personnel to monitor academic progress and compile academic progress reports.
Oversees the tutoring program, to include budget preparation, development of operating policies and procedures, and performance evaluations of tutorial staff.
Communicates with the UNM Accessibility Resource Center to ensure students gain access to appropriate and reasonable accommodations to support success within the classroom, where applicable.
Maintains and updates confidential files and records pertaining to student academic and life-skills interactions, incidents, issues and progress.
May lead, guide, and train staff and/or student employees performing related work.
Serves as Campus Security Authority as outlined by the Clery Act.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Knowledge of and ability to apply relevant current education methodologies and techniques.
Strong knowledge of relevant diagnostic tests and procedures.
Ability to analyze and interpret quantitative data and prepare reports.
Ability to develop and present educational programs and/or workshops.
Strong listening, interpersonal and communication skills.
Skilled in facilitating problem solving with individuals regarding personal, professional and/or academic priorities.
Strong analytical and problem solving skills.
Ability to use independent judgment and to manage and impart confidential information.
Strong knowledge of compensatory study skill techniques.
Ability to investigate and analyze information and draw conclusions.
Knowledge of programs/services available to university students.
Ability to develop and apply communication strategies for the conveyance of instructional material to students.
Demonstrated ability to maintain confidentiality.
Demonstrated knowledge and understanding of Academic Performance Program for NCAA student athletes, where applicable.
Distinguishing Characteristics
Position requires: a) development and implementation of learning strategies to support students; b) analysis of academic records to identify issues and trends to develop solutions to resolve complex problems; c) advisement of faculty and/or leadership on overarching issues to identify systems to support student success; d) provision of guidance to lower-level personnel.
Conditions of Employment
If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
