Position Classification Description

Position Class Code / Title: S4018 / RN Case Manager (Senior)
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 14

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Provides comprehensive Registered Nurse case management designed to improve individual and/or family quality of life to a specified client group and their families. Coordinates comprehensive health care and community-based services, home visits, and assessments. Independently develops, implements, coordinates, and evaluates health care plans in an outpatient environment; collaborates with other health care providers, community service agencies, and schools to coordinate care. Provides professional oversight to lower level RN Case Managers and/or other patient care providers as appropriate, and provides expert guidance and leadership within the area of specialty.

Duties and Responsibilities

  1. Facilitates client/family access to health care, school, and community resources; assists client/family to develop natural resources and make contact with social support networks; develops resources as appropriate to meet client/family needs in their community.
  2. Works independently with clients and/or families to assess, develop, implement, monitor, and recommend modifications to comprehensive, cost-effective care plans, using a multidisciplinary process.
  3. Coordinates, monitors, and evaluates provider services and care, to include home and/or school visits, physician/hospital visits, and therapy visits, for a specified client population.
  4. Plans, facilitates, and provides community outreach and education activities in specified specialty areas to students, healthcare providers, and/or school staff, as appropriate.
  5. Documents all client encounters and contracts made on behalf of clients/families; writes social and/or nursing summaries.
  6. Travels state-wide to outreach locations to meet with clients/families, coordinate services, and attend regular staff and management meetings.
  7. Evaluates and documents the progress of individual therapeutic programs, and makes modifications, as required.
  8. Provides project-based supervisory coverage and leadership for other RN Case Managers and/or patient care provides, as appropriate to program requirements.
  9. Performs a range of associated administrative functions, as appropriate, such as monitoring budgets, preparing administrative and programmatic reports and correspondence, and submitting billing documentation, as required.
  10. Participates in the review and modification of department operating policies, methods, and procedures.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree in Nursing or a related clinical field; at least 1 year of experience directly related to the duties and responsibilities specified. Certification/Licensure State of New Mexico Licensed Registered Nurse or licensure pending as documented by temporary licensure OR current RN licensure from a state participating in the multistate privilege to practice compact with New Mexico.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to develop and deliver presentations.
  • Skill in the analysis and re-engineering of systems, processes, and procedures.
  • Ability to develop, implement, and modify multidisciplinary health care plans.
  • Knowledge of nursing and case management theory and practice.
  • Ability to make administrative/procedural decisions and judgments.
  • Knowledge of patient care charts and patient histories.
  • Knowledge of clinical and social services documentation procedures and standards.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to travel state-wide on a regular basis.
  • Knowledge of community health services and social services support agencies and networks.
  • Organizing and coordinating skills.
  • Ability to communicate technical information to non-technical personnel.
  • Ability to develop, implement, evaluate and modify therapeutic programs and services.
  • Knowledge of billing procedures for clinical and social services.
  • Ability to work independently, as a team member, and/or as a team leader.

Distinguishing Characteristics

    Position requires: a) independent provision of comprehensive Registered Nurse case management services to a specified client group and their families; b) planning, facilitating, and providing education and training to students, healthcare providers, and/or school staff; c) oversight and coordination of the work of lower level RN Case Managers and/or other patient care staff on a project basis; d) provision of professional leadership and guidance, both internally and externally, on RN case management issues; e) participation and/or assistance in the overall management of the unit.

Conditions of Employment

  • Possession of a valid New Mexico driver's license is a requirement for this job.
  • CPR Certified.
  • May be required to submit to annual TB and rubella screening.
  • UNM will provide Hepatitis vaccination, candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.

Working Conditions and Physical Effort

  • Light physical effort. Requires handling of average-weight objects up to 10 pounds or some standing or walking. Effort applies to no more than two (2) hours per day.
  • Moderate physical activity. Requires handling of average-weight objects, standing and/or walking for extended periods of times during rush and busy hours of the semester.
  • Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.
  • Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017