This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Under limited supervision, directs and coordinates the day-to-day operations of a principal retail operating division of the University of New Mexico Bookstore. Plans, organizes, and oversees all operational aspects of the division, to include inventory management, retail operations and customer service, materials handling, fiscal and administrative management, and human resources management. Manages and provides day-to-day guidance and leadership to staff and student employees within the division.
Duties and Responsibilities
Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Develops, implements, and administers systems and procedures for the control of inventory, maintenance of gross margins, and management of merchanise markups and markdowns.
Participates in the development of annual operating budgets and provides fiscal direction to the unit.
Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
Collaborates and interacts with internal and external University departments to ensure that business goals are met.
Participates as a member of the management team in the overall operational decision making and administration of the Bookstore.
May serve on University, state, regional, and/or national task forces and/or committees.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to develop and maintain recordkeeping systems and procedures.
Ability to resolve customer complaints and concerns.
Skill in the use of personal computers and related software applications.
Ability to communicate effectively, both orally and in writing.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Skill in organizing resources and establishing priorities.
Ability to develop, plan, and implement short- and long-range goals.
Knowledge of retail management principles and practices.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Knowledge of academic bookstore operations.
Ability to foster a cooperative work environment.
Employee development and performance management skills.
Knowledge of trends and cycles in the sale of university course materials.
Knowledge of retail inventory control, gross margin analysis, and discounting principles.
Knowledge of customer service standards and procedures.
Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
Knowledge of faculty and/or staff hiring procedures.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.