Position Classification Description

Position Class Code / Title: N7023 / Mgr,Ticket Operations
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 12

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Manages computerized ticket operations, which may include the central University ticket office, the Athletics ticket office, on-site event ticket offices, and/or occasional event ticket offices. Provides overall fiscal management of ticketing operations and ticketed-event planning support for users of the Fine Arts Center, University Arena, and/or other University venues.

Duties and Responsibilities

  1. Manages all facets of the daily operations and/or event operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
  2. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  3. Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system, and conducts final event sales audits.
  4. Monitors and maintains integrity of cash-handling and fiscal procedures. Oversees cash and credit card deposits and reconciliation of event transactions.
  5. Provides detailed sales and financial reports on a timely basis; maintains all ticket office records.
  6. Develops and implements systems and processes to establish and maintain records for the operating unit.
  7. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  8. May work closely with internal and external partners to develop and grow specified programs. This position will work with department management in evaluation of procedures and workflow.
  9. May maintain, organize, and handle all sales and ticketing needs for specified programs and productions. May run reports for department management as required.
  10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.
  • Knowledge of cash management principles and/or procedures.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Records maintenance skills.
  • Ability to gather data, compile information, and prepare reports.
  • Ability to communicate effectively, both orally and in writing.
  • Skill in the use of personal computers and related software applications.
  • Skill in organizing resources and establishing priorities.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to read, sort, check, count, and verify numbers.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to investigate and analyze information and draw conclusions.
  • Ability to operate and manage a computerized event ticketing system.
  • Ability to foster a cooperative work environment.
  • Knowledge of credit card operations and procedures.
  • Employee development and performance management skills.
  • Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
  • Knowledge of faculty and/or staff hiring procedures.

Conditions of Employment

  • If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: