Position Classification Description

Position Class Code / Title: N7021 / Mgr,Store Operations
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 10
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, manages and oversees the daily operations of one or more small retail outlets. Oversees purchase and sale of inventory and maintains records. Hires and supervises personnel, plans and arranges stock placement and visual merchandising, and oversees public relations, special promotions, and/or seasonal sales events.

Duties and Responsibilities

  1. Manages and oversees all facets of the daily operations of one or more retail outlets, ensuring compliance with university, state, and federal policies and regulations.
  2. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  3. Performs or manages purchasing and control of general inventory, including gifts, foods, souvenir items, books, novelty items, artwork, and/or supplies.
  4. Plans and coordinates business functions, including advertising, window dressing, merchandising, sales, and promotions of inventory; prepares promotional announcements and other publications; performs and/or coordinates various public relations activities.
  5. Maintains sales and stock records; performs seasonal forecasting by reviewing prior year sales history; prepares and presents periodic and scheduled performance reports.
  6. Oversees the processing of routine returns and buybacks, as appropriate; coordinates the return and replacement of defective merchandise.
  7. Develops and implements systems and processes to establish and maintain records for the operating unit.
  8. Develops operating goals and objectives for the unit; implements and administers methods and procedures to enhance operations, as appropriate to the unit.
  9. Maintains professional growth and development through seminars, workshops, and professional affiliations.
  10. May plan and develop strategies for generating resources and/or revenues for the department.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to develop and maintain recordkeeping systems and procedures.
  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.
  • Knowledge of retail management principles and practices.
  • Knowledge of current technological developments/trends in area of expertise.
  • Ability to gather data, compile information, and prepare reports.
  • Knowledge of federal, state, and local regulations for the operation of a retail establishment.
  • Records maintenance skills.
  • Skill in budget preparation and fiscal management.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Ability to prepare routine administrative paperwork.
  • Ability to create, compose, and edit written materials.
  • Knowledge of retail purchasing and inventory control principles and procedures.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Knowledge of retail advertising, sales promotion and/or visual merchandising techniques.
  • Knowledge of alternative supplier sources for merchandise in specified area of retail operation.
  • Knowledge of faculty and/or staff hiring procedures.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 10/21/2019