Position Classification Description

Position Class Code / Title: N7018 / Mgr,Membership Services
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 14
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under limited supervision, plans, develops, implements, and manages all membership services activities for a major public broadcasting station. Develops and oversees the implementation of, and/or participates in a variety of fundraising initiatives, using a range of marketing media and techniques. Participates in the development and implementation of long-range fundraising strategies and programs.

Duties and Responsibilities

  1. Develops budget and resource projections required to support station private sector fund raising activities.
  2. Plans, oversees, and manages the implementaton of all direct mail, on-air, and telemarketing membership campaigns for the station.
  3. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  4. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  5. Participates in the planning, development, and implementation of major giving campaigns and a variety of special capital and fund raising events.
  6. Develops and monitors reports and proposals related to station membership development and retention activity.
  7. Oversees the development of computer systems to support efficient operations; investigates and coordinates the implementation of systems and applications enhancements as appropriate.
  8. Participates in the development of annual operating budgets and provides fiscal direction to the unit.
  9. Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
  10. Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
  11. Maintains current knowledge of state-of-the-art membership activities, methods, techniques, and systems.
  12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of membership development and media fundraising principles and practices.
  • Skill in the use of personal computers and related software applications.
  • Knowledge of FCC regulations and Corporation for Public Broadcasting/Public Broadcasting Service funding guidelines.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Knowledge of and skill in the implementation of on-air, direct mail, and telemarketing methods and techniques.
  • Knowledge of data management techniques.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
  • Knowledge of faculty and/or staff hiring procedures.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017