Position Classification Description

Position Class Code / Title: N6018 / Mgr,Retail & Custom Experience
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 09

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under limited supervision, oversees and coordinates the day-to-day operations for retail and visitor experience for a university museum, bookstore or other retail environment. Plans and organizes all aspects of store operations and visitor admissions including activities such as tracking attendance, buying, selling, consignment, merchandising, inventory control, and scheduling and supervision of customer service and support staff. In support of the organization's mission, works to maximize revenue and provide an exceptional visitor experience. Provides input into operating budgets, policies, and procedures, and provides leadership in the general marketing of the enterprise.

Duties and Responsibilities

  1. Oversees all facets of the daily operations for retail and visitor services, ensuring alignment with mission and compliance with the University, state, and federal laws, policies, and regulations.
  2. Supervises personnel and/or student employees which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, scheduling, and problem resolution.
  3. Assists with the development and implementation of operating budgets, policies, and procedures consistent with those of the organization.
  4. Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.
  5. Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of the merchandise to customers.
  6. Oversees area stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns.
  7. Participates in the establishment and implementation of general marketing plans, communications strategies, and programs for the operation.
  8. May maintains the implementation of customer service tracking mechanisms and customer surveys; analyze data and prepare reports.
  9. Monitors general housekeeping cleanliness within the area; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained.
  10. Utilizes established procedures for the management and control of confidential information and documents.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of cash management principles and/or procedures.
  • Knowledge of mathematics.
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of customer service standards and procedures.
  • Ability to analyze activity related to sales and visitor attendance to make relevant recommendations or conclusions.
  • Knowledge of retail stock management and control principles and procedures.
  • Ability to read, understand, follow, and enforce safety procedures.
  • Ability to summarize and reconcile retail sales and operating statistics, and to prepare routine statistical reports.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Knowledge of retail floor sales techniques.
  • Ability to operate a computerized cash register.
  • Ability to foster a cooperative work environment.
  • Knowledge of retail advertising, sales promotion and/or visual merchandising techniques.
  • Employee development and performance management skills.
  • Knowledge of basic fiscal and personnel management principles.

Conditions of Employment

  • Pre-employment background investigation required.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 05/08/2023