Position Classification Description

Position Class Code / Title: N5016 / Coord,Merchandise/Retail
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 08

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Coordinates the procurement and management of a specified range of goods and services intended for resale by the University Bookstore; works with external vendors and customers to determine product requirements and availability, oversees and coordinates merchandise orders, receipt, and return; investigates and resolves procurement problems and issues, and assists customers with specific product location and ordering.

Duties and Responsibilities

  1. Interacts with major customers to establish and verify product requirements, and coordinates the preparation of purchase orders and wholesale want-lists for resale merchandise and/or services.
  2. Works with suppliers to obtain appropriate range, quantity, and price of merchandise, in accordance with pre-established parameters; maintains communication with suppliers contact and followup with suppliers regarding order status.
  3. Serves as primary liaison with customers and suppliers in the resolution of existing and/or potential procurement problems; works with customers and suppliers as necessary to resolve issues and determine alternative solutions.
  4. Oversees sales coordination and problem resolution for floor customer service staff; performs direct floor sales and customer service as required.
  5. Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of merchandise to customers.
  6. Coordinates and performs a range of staff and/or operational support activities for the unit; serves as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
  7. Prepares or assists with the preparation of scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis and/or forecasting, as specifically directed.
  8. Assists in departmental problem solving, project planning, and the development and execution of departmental goals and objectives.
  9. Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data, and performs routine analyses and calculations in the processing of data for recurring internal reports.
  10. Assists customers with locating and/or ordering products, as appropriate to the position; may compile and disseminate catalogs of inventory items and related materials for customer use.
  11. Leads, guides, and trains lower graded staff, students, and/or interns performing related work; may participate in the recruitment of employees, as appropriate.
  12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.
  • Ability to resolve customer complaints and concerns.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to gather and analyze statistical data and generate reports.
  • Knowledge of customer service standards and procedures.
  • Database management skills.
  • Skill in organizing resources and establishing priorities.
  • Ability to identify, analyze, and resolve problems.
  • Ability to lead and train staff and/or students.
  • Knowledge of retail purchasing methods and procedures.
  • Basic accounting skills.
  • Ability to make administrative decisions and judgments.
  • Knowledge of retail shipping, receiving, and stock management methods and procedures within a higher education environment.
  • Ability to work both independently and in a team environment.

Working Conditions and Physical Effort

  • Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
  • Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.
  • Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 01/09/2023