UNM Logo

Position Classification Description

Position Class Code / Title: N0024 / Ticket Sales Clerk
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 03

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Assigns seats and sells tickets using an automated ticket system. Processes cash, credit card, and check sales. Balances cash register and maintains appropriate sales records. Works on an on-call or casual basis as needed for specific events.

Duties and Responsibilities

  1. Waits on ticket office customers; assigns seats and sells event tickets.
  2. Answers telephone calls, provides information on events, assists patrons with information, and takes ticket orders.
  3. Processes cash, checks, and credit card payments through box office registers; balances registers and makes daily ticket sales reports as appropriate.
  4. Assists in creating and maintaining customer accounts, making ticket sales deposits, and entering data into a computerized ticket system.
  5. May lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation.
  6. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Less than high school; no previous experience required.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of cash management principles and/or procedures.
  • Knowledge of customer service standards and procedures.
  • Ability to read and interpret event seating charts
  • Ability to take orders and impart information over the telephone.
  • Ability to analyze budgetary expenditures for compliance with approved budget.
  • Ability to operate a computerized ticketing system.

Conditions of Employment

  • This position is represented by a labor union and is subject to the terms and conditions of the CWA Collective Bargaining Agreement.
  • If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017