Position Classification Description

Position Class Code / Title: M7004 / Mgr,Multimedia Services
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 14
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, manages a primary multimedia support/creative services unit, which provides multimedia consulting, design, and production services for the University, outreach communities, and/or government programs and agencies. Manages specified multimedia projects and on-going creative program activities. Develops and implements operating and administrative policies, procedures, and quality standards.

Duties and Responsibilities

  1. Directs, plans, and oversees a wide range of department-specific multimedia projects and programs, which may include developing web content, broadcast media, print, videography, and/or photography.
  2. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  3. Coordinates and/or collaborates with University faculty, committees, departments, programs, and colleges to assess needs and identify available resources.
  4. Monitors and evaluates program effectiveness, prepares program proposals and pricing structures, and produces periodic evaluation reports to management.
  5. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  6. Initiates contacts, and negotiates, develops, and manages a range of University and/or external multimedia projects; which may include direct testing and development of new and/or enhanced software and technology applications.
  7. May serve and/or chair University committees to advise on, assist in awareness of, and provide access to computer and/or media related resources.
  8. Maintains currency with developments and changes in new media technologies, through research, usage of technology, and attending and presenting at conferences.
  9. May require external representation, liaison, and coordination with a range of outside agencies and organizations on a regional and/or national basis.
  10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to develop and deliver presentations.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to serve on task forces and/or committees.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge of local and state multimedia agencies and resources.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to plan, establish, manage, and modify multimedia programs.
  • Knowledge of new media resources.
  • Ability to foster a cooperative work environment.
  • Ability to analyze new media technology and to identify and/or develop new applications.
  • Employee development and performance management skills.
  • Ability to design, test, and implement non-standard computer software to meet specific needs.
  • Knowledge of faculty and/or staff hiring procedures.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 10/09/2017