Position Classification Description

Position Class Code / Title: I0002 / Caseworker
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 06

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, counsels and aids at-risk individuals and/or families requiring one or more forms of psycyhosocial services; interviews clients experiencing problems with personal and family adjustments, finances, employment, food, housing, physical and mental impairments, and/or similar areas; secures and evaluates applicable related information; refers clients to community resources and other organizations.

Duties and Responsibilities

  1. In either a clinical or a field setting, interviews clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of need.
  2. Secures information such as medical, psychological, and social factors contributing to client's situation; evaluates these together with client's strengths.
  3. Counsels clients individually, in families, or in other small groups regarding plans for meeting needs, and aids clients to mobilize inner capacities and environmental resources to improve social functioning.
  4. Helps clients to modify attitudes and patterns of behavior by increasing understanding of the nature and source of personal problems, and by identifying and building on personal strengths.
  5. Refers clients to community resources and other organizations as indicated; may determine or participate in determining client's eligibility for financial assistance.
  6. Compiles records and prepares reports; develops and/or reviews service plan and performs follow-up to determine quantity and quality of service provided client and status of client's case.
  7. Accesses and records client and community resource information, manually or using personal computer, to input and retrieve information.
  8. May work in collaboration with other professional disciplines.
  9. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Records maintenance skills.
  • Ability to gather data, compile information, and prepare reports.
  • Interviewing and psychological/developmental evaluation skills.
  • Knowledge of psychosocial interviewing and counseling techniques.
  • Skill in the use of personal computers and related software applications.
  • Ability to counsel patients and/or families in life management and coping skills.
  • Knowledge of community support services and funding agencies.
  • Ability to coordinate quality assurance programs in area of specialty.

Conditions of Employment

  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 02/16/2020