Summary

Under the direction of the Executive Director for Student Resources within the Office for the Vice President for Student Affairs, leads, directs, and coordinates the programs and services of the University's Student Union Building (SUB). Collaborates with student organizations, food services, vendors, campus partners, University administrators, and other external and internal constituencies to ensure programs and facilities support the needs of the campus community and student body. Directs operations to ensure efficiency of service, cost effectiveness, ongoing facility management, effective resource allocation, special activity and event coordination, marketing of services and offerings, human resource administration, and all other associated activities.

Duties and Responsibilities

1. Provides strategic leadership, vision, and support for the shared use operations for the University's Student Union Building (SUB), to include fiscal management, marketing activities, event planning and coordination, facility operations, staffing, employee management and development, reporting to the SUB Governing Board, management of lease agreements, and all other associated activities.
2. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
3. Collaborates and partners with internal and external partners to ensure facilities and services support the needs of the student body and campus community, to include partnership with student governments, vendors, University administrators, campus partners, and other applicable entities.
4. Develops and fosters and environment that supports diversity and inclusivity within the student union environment.
5. Plans, develops, and implements strategies for generating resources and/or revenues for the organization.
6. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
7. Develops a welcoming and inclusive environment through hospitality standards, procedures, and training.
8. Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
9. Serves as Campus Security Authority as outlined by the Clery Act.
10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Skill in organizing resources and establishing priorities.
• Ability to develop, plan, and implement short- and long-range goals.
• Knowledge of organizational structure, workflow, and operating procedures.
• Skill in budget preparation and management.
• Knowledge and understanding of student development theory and principles.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Knowledge of management principles and practices.
• Ability to analyze and interpret business data and recommend effective business strategies.
• Ability to foster a cooperative work environment.
• Ability to negotiate and manage contractual arrangements.
• Ability to plan and evaluate programs.
• Knowledge and skill regarding facility project management.
• Knowledge and understanding of financial and business policies, procedures, and systems as applicable to a public university.
• Demonstrated knowledge of commercial food service operations and public facility management.
• Experience with managing capital projects costs and timelines.
• Problem analysis and resolution.
• Experience and understanding of auxiliary operations and services.
• Lease and/or property management skills.
• Ability to use independent judgment and to manage and impart information to a diverse range of constituencies.

Conditions of Employment

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/01/2024