Position Classification Description

Position Class Code / Title: G8027 / Dir,Student Housing Res Life
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 16

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Plans, directs, coordinates and administers all aspects of the University's various undergraduate and graduate student housing services, residence life and related facilities. Directs the daily operations of student residence life. Develops and implements strategic plans, sets department goals, and monitors progress. Serves as a resource and advisor for students. Acts as a liaison between the public, internal departments and agencies, and prospective students. Manages professional, administrative, and student employees.

Duties and Responsibilities

  1. Directs and oversees the day-to-day management, maintenance, and administration of the University's various student residence halls, and family and graduate housing facilities.
  2. Directs and oversees all fiscal, administrative, and infrastructure associated with the operation of the University's student residence, family and graduate housing and conference services.
  3. Plans and develops strategies for generating revenues and resources for the University's student/family/graduate housing.
  4. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
  5. Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of unit staff.
  6. Represents the University to various institutional divisions as well as externally to governmental agencies, vendors, students and their parents, and/or the general public.
  7. Oversees student residence programs that maintain and enhance the quality of on-campus residence life; directs area residence life officers and student resident advisors, and develops and/or monitors educational, recreational, and/or social programs and services for student residents.
  8. Interacts with students as a resource person and advisor.
  9. Develops and directs department activities in the areas of crisis management, mediation and dispute resolution, and/or student discipline.
  10. Develops and directs emergency management planning, policies and protocols for student housing residents with campus planning.
  11. Reviews student resident appeals of decisions made by Area Residence Life Officers, including contract terminations.
  12. Recommends and participates in the development of university policies and procedures; may serve on university planning and policy-making committees.
  13. Represents residence students with long range and daily operational issues with the Residence Dining Program.
  14. Develops and implements marketing/communication plan for Student Housing.
  15. Serves as Campus Security Authority as outlined by the Clery Act.
  16. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to develop and deliver presentations.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of academic standards governing student probation, suspension, and/or expulsion.
  • Ability to establish and direct crisis management services, activities, and procedures for distressed students.
  • Conflict resolution and/or mediation skills.
  • Knowledge of student support programs and services.
  • Ability to identify and secure alternative funding/revenue sources.
  • Knowledge and understanding of all laws, regulations, standards and conventions associated with the operation of a large-scale student residential program.
  • Experience and knowledge of building and facilities maintenance, safety and security.
  • Ability to foster a cooperative work environment.
  • Skill in budget preparation, fiscal management and financial forecasting.
  • Employee development and performance management skills.
  • Ability to plan and design, construct and renovate Student Housing facilities.
  • Knowledge of information system technologies.
  • Demonstrated leadership, organizational, and management skills.
  • Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
  • Skill in establishing, directing and enforcing policies and regulations which pertain to campus life and to student development.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to supervise and train employees; to include analysis techiques, organizing, prioritizing, and scheduling work assignments.

Conditions of Employment

  • Possession of a valid New Mexico driver's license is a requirement for this job.
  • Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: