Summary

Directs the operations of a wide variety of programs and services to university students, including student government, commuter students, Greek Life, and other student government-related areas. Manages professional and administrative support staff.

Duties and Responsibilities

1. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
2. Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of unit staff.
3. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
4. Manages the student activities center and advises on general program development, fraternity and sorority systems, and Greek Life programs; recruits and interacts with alumni advisors of fraternity and sorority systems.
5. Formulates, develops, and implements programs and services for commuter and non-traditional student populations.
6. Works with Dean of Students to ensure services and programs meet the needs of the student body.
7. Advises all phases of the undergraduate student government; meets with individual students and student organizations for problem solving, counseling, mediating, referrals, and program development.
8. Represents the University to various institutional divisions as well as externally to governmental agencies, vendors, students and their parents, and/or the general public.
9. Recommends and participates in the development of university policies and procedures; may serve on university planning and policy-making committees.
10. Plans, develops, and implements strategies for generating resources and/or revenues for the organization.
11. Serves as Campus Security Authority as outlined by the Clery Act.
12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skill in budget preparation and fiscal management.
• Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
• Knowledge of customer service standards and procedures.
• Program planning and implementation skills.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Conflict resolution and/or mediation skills.
• Ability to plan, assess, and evaluate programs.
• Knowledge of student support programs and services.
• Ability to identify and secure alternative funding/revenue sources.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
• Ability to foster a cooperative work environment.
• Ability to work effectively with diverse populations.
• Employee development and performance management skills.
• Assessment and referral skills.
• Knowledge of financial/business analysis techniques.
• Knowledge of student development theory and student personnel administration.
• Knowledge of fraternity/sorority systems, culture and conventions.
• Ability to recruit, train, supervise, and motivate volunteers within area of specialty.
• Knowledge of principles and procedures of student government.
• Knowledge of faculty and/or staff hiring procedures.
• Ability to plan, organize and direct multiple programs and activities.

Conditions of Employment

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 09/23/2020