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Position Classification Description

Position Class Code / Title: G7119 / Mgr,Student Success
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 14

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Manages and administers the provision of integrated student success programs, initiatives, and services for undergraduate and/or graduate students within a major, autonomously functioning academic component of the University. Develops and implements programs and initiatives with defined recruitment, retention and graduation outcomes. Administers a variety of student support services such as: recruitment, placement testing, financial aid advising, academic tutoring, career advisement, accessibility services and early crisis intervention. Leads the development and implementation of strategic and operating plans, and interprets, adapts, and integrates University policies and procedures, as appropriate to meet the learning and academic success needs of the student population.

Duties and Responsibilities

  1. Oversees all day-to-day functional operations of the enterprise, to include learning, diagnostic, and testing support, faculty advisement, student academic and career advisement, and accessibility services, ensuring compliance with all relevant laws, regulations, and University policies.
  2. Plans, implements, directs, and coordinates the various programs, services, and initiatives of the organization, ensuring that all individual activities are integrated and consistent with the overall mission, strategic goals, objectives, and policies of the organization.
  3. Plans and coordinates the development and administration of programs, services, and initiatives associated with student success, to include tutoring, assessment, and testing, academic success workshops, accessibility and at-risk student services, crisis management, and co-curricular education programs.
  4. Manages and coordinates various recruitment programs and marketing strategies relating to targeted student groups (freshman, transfer, or under-represented) in the fulfillment of recruitement efforts.
  5. Evaluates student academic skills development through diagnostic interviews and individual assessment of academic strengths and deficits, to include note-taking, study strategies, time management, test-taking skills, and critical reasoning; interviews, advises, and coaches students to achieve enhanced academic skills development.
  6. Directs and coordinates various aspects of the administration of scholarship and/or non-scholarship student financial aid programs; may supervise financial aid/scholarship advisors or support staff.
  7. Interprets and ensures the enforcement of academic policies and procedures as they pertain to candidacy for graduation and admission to academic programs.
  8. Manages personnel; which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  9. Develops and oversees the implementation and maintenance of operating policies, objectives, and plans; develops procedures, protocols, and systems to assist in the accomplishment of established organizational goals and objectives.
  10. Directs the development, updating, editing, production, and distribution of curricular publications, to include bulletins and student handbooks.
  11. Researches, establishes, and implements program review and outcomes assessment criteria, standards, systems, and procedures; integrates program review and outcomes assessment results into future departmental planning.
  12. May perform direct non-therapeutic early crisis intervention as needed.
  13. Serves as Campus Security Authority as outlined by the Clery Act.
  14. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of the rules, regulations, and laws regarding student records.
  • Knowledge and understanding of the academic and co-curricular factors leading to student success at the postsecondary level.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to create, compose, and edit written materials.
  • Program planning, development, implementation, and leadership skills.
  • Strong data and records management skills.
  • Knowledge of the unique personal, economic, and social needs of students within the specified population group.
  • Advanced analytical, evaluative, and objective critical thinking skills.
  • Knowledge of academic standards governing student probation, suspension, and/or expulsion.
  • Research, analytical, and critical thinking skills.
  • Knowledge of management principles and practices.
  • Knowledge and understanding of student career and academic advisement principles, methods, and procedures at the college level.
  • Knowledge of university admissions policies, standards, and procedures.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge and understanding of a range of student life issues and concerns.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017