Position Classification Description

Position Class Code / Title: G7089 / Dir,Student Services/Sm Unit
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 15
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Within the Division of Student Affairs, provides strategic direction, consultation and support to the University community in addressing in an integrated way the educational needs, prospects and related concerns of a targeted student population and/or specific student need. Serves as a resource to institutional departments and leaders, as well as external constituencies, agencies, community members, and/or government entities as it relates to the interests of the student population. Leads a team of professional, technical and support staff in the delivery of programs and services that enrich the experience for students at the institution. Seeks resources and/or revenues to support program objectives.

Duties and Responsibilities

  1. Leads, directs, and oversees all facets of the daily operations for a student service program designed to support the University's goals to recruit, retain and support students, as well as ensure compliance with federal and/or state regulations and guidelines, as applicable to the program.
  2. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
  3. Directs program activities, manages departmental budgets, and negotiates agreements with internal and external entities regarding program services, initiatives and offerings.
  4. Plans and directs the implementation of strategies for generating resources and/or revenues for the various programs; negotiates and administers contracts and/or grants with Federal and State agencies.
  5. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  6. Represents the university to various institutional divisions as well as externally to the media, governmental agencies, prospective funding agencies and individuals, prospective vendors, and/or a range of constituencies within the community at large.
  7. Advises student organizations, facilitates student mentorship and leadership development, and serves as a subject-matter expert regarding issues, concerns, and priorities impacting the population of interest.
  8. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
  9. Serves as a Campus Security Authority as outlined by the Clery Act.
  10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Exceptional interpersonal skills and the ability to interact and work effectively with administrators, academic leadership, faculty, students, community leadership, public officials, funding agencies, and members of the community at large.
  • Knowledge of academic and student development and student retention issues and programs.
  • Knowledge of student retention and academic development/enrichment principles, methods, and techniques.
  • Ability to identify, analyze, and resolve complex and sensitive problems and issues associated with student academic retention and success.
  • Ability to lead thoughtful discussions and activities regarding student experience.
  • Ability to establish, develop and implement processes and procedures that align with institutional goals and objectives, industry standards, and best practices.
  • Skill in organizing resources and establishing priorities.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to foster a cooperative work environment.
  • Ability to develop, plan and implement short- and long-range goals and strategic planning.
  • Skill in budget preparation and fiscal management.
  • Ability to identify and secure alternative funding/revenue sources.
  • Ability to negotiate partnerships, as well as foster and maintain relationships with internal and external constituencies.
  • Program evaluation and outcomes assessment skills.
  • Advanced analytical, evaluative, and objective critical thinking skills and the ability to effectively summarize and present information.
  • Knowledge of current and developing issues and trends associated with college student recruitment and retention.
  • Ability to make administrative/procedural decisions and judgments.
  • Employee development and performance management skills.
  • Knowledge of student support programs and services.

Conditions of Employment

  • Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.
  • No or very limited physical effort required.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 09/23/2020