Summary

Provides strategic direction and professional and administrative management to the integrated residence life and student services activities of the University's on-campus housing department. Participates directly in the development and implementation of programs, activities, objectives, work scope and funding. Manages professional and support staff. May deputize for the Director of Student Housing.

Duties and Responsibilities

1. Directs and oversees the planning, development, and administration of all residence life activities, programs, and student services of the University's on-campus graduate and undergraduate housing systems.
2. Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
3. Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
4. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
5. Designs, directs, and implements programming model in connection to stated department missions and goals; seeks and develops partnerships with internal and external constituencies to enhance the University's Living Learning Program within the residence halls.
6. Establishes standards and processes for student discipline; manages the student conduct process and ensures compliance with residence hall policies and Clery Act requirements.
7. Oversees student services that maintain and enhance the quality of on-campus residence life; coordinates events across residence halls, including annual move-in and move-out activities.
8. Directs Resident Education staff in response to student crises; provides critical intervention and support in large-scale department emergencies.
9. Oversees and advises a range of student committees and governing/advisory bodies with respect to residence life issues and systems; advises and interacts with student organizations.
10. Serves as deputy Title IX Coordinator and Clery Coordinator. Coordinates the activities and reporting of multiple CSA's including training, ensuring that quarterly and annual reporting requirements are met, and communicating incidents to the campus Title IX Coordinator and the Clery Coordinator.
11. Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
12. Serves as Campus Security Authority as outlined by the Clery Act.
13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to develop and maintain recordkeeping systems and procedures.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of customer service principles, techniques, systems, and standards.
• Ability to communicate effectively, both orally and in writing.
• Ability to gather and analyze statistical data and generate reports.
• Knowledge and understanding of the integrated functions of college-level registrar, admissions, financial aid, and student affairs.
• Knowledge of academic standards governing student probation, suspension, and/or expulsion.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to make competent, informed determinations and judgments on a range of confidential and/or sensitive issues in area of expertise.
• Skill in organizing resources and establishing priorities.
• Ability to develop, plan, and implement short- and long-range goals.
• Knowledge of racial/ethnic diversity and anti-discrimination issues, initiatives, and campus/community programs.
• Knowledge of college-level student affairs and student services principles and practices.
• Ability to interpret and communicate policy and procedural issues to students and families.
• Knowledge and understanding of a range of student life issues and concerns.
• Ability to foster a cooperative work environment.
• Knowledge of project management principles, practices, techniques, and tools.
• Employee development and performance management skills.
• Knowledge and understanding of student career and academic advisement principles, methods, and procedures at the college level.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 02/25/2018