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Position Classification Description

Position Class Code / Title: G7058 / Acad Stdnt Success Mgr
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 14

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Directs and administers the development and administration of programs, services and initiatives associated with student success for students with disabilities, to include transition students, first-year students, academic student success and retention programs and initiatives, testing and tutoring services, academic advisement, and financial aid and scholarship processes. Develops and implements strategic and operating plans, and interprets, adapts, and integrates University policies and procedures, as appropriate, to meet the needs of the department. Manages all staff engaged in student success activities for the department and serves as a member of the management team in planning, problem resolution and reviewing department performance.

Duties and Responsibilities

  1. Plans, implements, directs, and coordinates the various programs, services, and initiatives of the organization, ensuring that all individual activities are integrated and consistent with the overall mission, strategic goals, objectives, and policies of the organization.
  2. Oversees all day-to-day functional operations of the enterprise, to include learning, diagnostic, and testing support, faculty advisement, student academic and career advisement, and accessibility services, ensuring compliance with all relevant laws, regulations, and University policies.
  3. Plans and coordinates the development and administration of programs, services, and initiatives associated with student success, to include tutoring, assessment, and testing, academic success workshops, accessibility and at-risk student services, crisis management, and co-curricular education programs.
  4. Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of unit staff.
  5. Interprets and oversees the enforcement of academic policies and procedures as they pertain to candidacy for graduation and admission to academic programs.
  6. Develops and oversees the implementation and maintenance of operating policies, objectives, and plans; develops procedures, protocols, and systems to assist in the accomplishment of established organizational goals and objectives.
  7. Interface with University faculty and staff to address accommodation issues and collaboration on best practices for students with cognitive disabilities.
  8. Researches, establishes, and implements program review and outcomes assessment criteria, standards, systems, and procedures; integrates program review and outcomes assessment results into future departmental planning.
  9. Maintains records and provides reports regarding academic accommodations, fiscal activities, cost projections, actual expenses, individual student files and statistical data.
  10. Completes initial interview, reviews documentation, and determines appropriate accommodations for students with specific learning disabilities.
  11. Responds or coordinates response to inquiries and issues concerning individual academic performance, and resolves or oversees the resolution of problems regarding the management of student records, as appropriate.
  12. Serves as Campus Security Authority as outlined by the Clery Act.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of the rules, regulations, and laws regarding student records.
  • Program planning, development, implementation, and leadership skills.
  • Knowledge of academic standards governing student probation, suspension, and/or expulsion.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Knowledge and understanding of a range of student life issues and concerns.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Knowledge of management principles and practices.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Research, analytical, and critical thinking skills.
  • Knowledge of university admissions policies, standards, and procedures.
  • Knowledge and understanding of the academic and co-curricular factors leading to student success at the postsecondary level.
  • Organizational planning, structuring, and staffing skills.
  • Knowledge of the unique personal, economic, and social needs of students within the specified population group.
  • Strong data and records management skills.
  • Knowledge of budget preparation and fiscal management.
  • Knowledge of special education principles, methods, and procedures.
  • Knowledge and understanding of student career and academic advisement principles, methods, and procedures at the college level.
  • Knowledge and understanding of the nature and characteristics of student learning disabilities.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017