Summary

Provides strategic leadership and administrative management to Accessibility Services. Monitors day-to-day activities for coordinating support services and reasonable academic accommodations for students with documented disabilities and provides operational oversight for the Office. Serves as acting director in absence of director as appropriate.

Duties and Responsibilities

1. Directs and coordinates a multidisciplined staff engaged in the planning, development, and implementation of support services to students with disabilities.
2. Reviews student documentation to determine reasonable accommodations; coordinates provision of accommodations with students and faculty/staff.
3. Interfaces with UNM faculty and staff, as well as community organizations to address accommodations, provide awareness training, and collaborate on the best ways to serve students with disabilities.
4. Acts as liaison between UNM and community agencies for Accessibility Services to include hearing, visual, psychological, and chronic health disabilities.
5. Maintains records and provides reports regarding academic accommodations, fiscal activities, cost projections, actual expenses, billings statements, individual student files, and statistical data.
6. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
7. Represents the director on various university committees; participates in state, regional, and national professional organizations.
8. Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
9. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
10. Participates as a member of management team in planning, problem resolution, and reviewing department performance.
11. Assumes program responsibilities in the absence of the Director as assigned.
12. Serves as Campus Security Authority as outlined by the Clery Act.
13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to develop and maintain recordkeeping systems and procedures.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge and understanding of the ADA, section 504 of the Rehabilitation Act, FERPA, and University policies and procedures as they relate to service provision for students with disabilities.
• Program development and management skills.
• Ability to gather and analyze statistical data and generate reports.
• Skill in the use of personal computers and related software applications.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to work effectively with diverse populations.
• Skill in organizing resources and establishing priorities.
• Ability to make administrative/procedural decisions and judgments.
• Ability to facilitate training sessions for faculty and staff.
• Knowledge of organizational structure, workflow, and operating procedures.
• Knowledge and understanding of a range of student life issues and concerns.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to communicate technical information to non-technical personnel.
• Ability to foster a cooperative work environment.
• Employee development and performance management skills.
• Skill in program planning, examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures at an institute of higher education.
• Strong verbal and written communication skills.
• Ability to interpret and communicate policies, regulations, and procedures to students, faculty and staff.
• Ability to train and supervise staff and student employees.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017