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Position Classification Description

Position Class Code / Title: G6023 / Stdnt Success Manager (Branch)
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 12

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Plans and administers the day-to-day operations of a range of functions related to academic student success and retention at a designated branch campus or other smaller student-oriented component of the University. Oversees the provision of services such as career and academic advisement, first-year and other retention programs, tutoring/testing/placement, services related to disabled and at-risk students, student crisis management, and co-curricular education programs. May supervise technical/professional staff and/or students providing related services, as appropriate to the individual position.

Duties and Responsibilities

  1. Oversees and administers a range of functions, services, and programs associated with the support of academic student success, ensuring compliance with all relevant regulations,guidelines, and institutional policies.
  2. Works collaboratively with faculty, staff, and community representatives to plan, develop, and implement student support programs and services designed to enhance the retention and success of students.
  3. Develops, implements, and enforces various student services policies, systems, and procedures, ensuring that student services operations are compliant with overall University policies and standards.
  4. Provides and/or coordinates comprehensive academic advisement, career counseling, and/or related support to student participants in programs; acts as student advocate, and provides day-to-day problem solving as necessary on day-to-day student needs and issues.
  5. Leads, guides, trains, and oversees the work of staff, students, and/or volunteers performing related work, as appropriate; may participate in the recruitment of volunteers, as applicable to the area of operation.
  6. Researches, plans, designs, and facilitates delivery of educational curricula related to student success and retention; defines educational goals, objectives, and methodologies, and provides leadership in the development of training manuals and educational support materials.
  7. Manages and facilitates related program activities, to include conferences, seminars, and/or other special student retention and success projects, as appropriate.
  8. Works directly with faculty, staff, and community representatives in the resolution of complex and/or sensitive operational issues associated with student retention and success.
  9. Responds as appropriate and provides direct assistance in student crisis situations, to include situations that occur outside of regular working hours.
  10. Provides collaboration and support in the processing of student of admission and graduation requests and in the resolution of student academic issues.
  11. Provides input and assists as appropriate in the formulation of overall University services, operating systems, and policies related to student rentention and success.
  12. May perform one or more collateral assignments of similar or lower level of responsibility for other operating units of the Branch, in accordance with institutional need and individual experience and interest, up to 20% of nominal working hours.
  13. Serves as Campus Security Authority as outlined by the Clery Act.
  14. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Comprehensive knowledge and understanding of the specific development and support needs of the relevant student population.
  • Ability to communicate information calmly and effectively in emergency or high-stress situations.
  • Knowledge of student development theory and student support administration practices and procedures.
  • Strong verbal and written communication skills and the ability to present information effectively to groups.
  • Ability to respond as needed on an on-call 24/7 basis.
  • Demonstrated ability to manage all day-to-day aspects of a student affairs function at a postsecondary institution.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Skill in organizing resources and establishing priorities.
  • Skill in the planning, development, implementation, and coordination of student recruitment, retention, and support programs.
  • Program management and administrative skills.
  • Strong interpersonal and professional leadership skills and the ability to work effectively in a collaborative environment.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017