Summary

Under general supervision, oversees the residence life functions of multiple residence hall communities. Serves in a live-in capacity to provide holistic support for student academic and personal success. Provides student support, crisis intervention and referral services. Supervises student Resident Advisors and oversees the development and supervision of either a Student Hall Coordinator or residence hall support and security staff.

Duties and Responsibilities

1. Serves as primary point of contact for a large student population across multiple designated on-campus residential communities; coordinates with internal department units, as well as external entities, in the resolution of day-to-day problems and inquiries associated with the designated on-campus residential communities to achieve overall missions, goals, and objectives of the Resident Education program.
2. Facilitates the skill development of student employees; Directly supervises student personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution; May indirectly supervise student personnel through the assistance of a student employee supervisor.
3. Identifies and develops educational, recreational, and social programs to promote student and community development within on-campus residence halls.
4. Interacts with students as a resource person and advisor.
5. Administers student conduct process within designated community; provides recommendations for disciplinary action and referrals to institutional resources and processes contract cancellations for students unable to conform to residence hall policies.
6. Advises and interacts with large-scale and/or high-impact student organizations; facilitates student mentorship and leadership development.
7. Responds to inquiries and researches and resolves problems related to transactions handled by the Resident Education unit or Student Family Housing complex; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues as applicable to their respective communities.
8. Intervenes in student crises such as serious mental health emergencies, excessive substance use, high impact facility issues, and other health and wellness concerns within an on-call rotation with peer staff members.
9. Administers and/or oversees the administration of core operations for designated residential community in conjunction with other departmental operating units.
10. Monitors budget allocated to designated residential communities; manages use and allocation of funds designated for programming initiatives within the designated residential community.
11. Serves as Campus Security Authority as outlined by the Clery Act.
12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 2 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• General applied knowledge and expertise, gained at a professional level, in the field of Resident Education applicable to the specified role.
• Ability to make administrative and procedural decisions and judgements on sensitive, confidential issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to communicate effectively, both orally and in writing.
• Employee development and performance management skills.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Knowledge of academic standards governing student probation, suspension, and/or expulsion.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Skill in establishing, directing and enforcing policies and regulations which pertain to campus life and to student development.
• Knowledge of student support programs and services.
• Program planning and implementation skills.
• Ability to analyze and solve problems.
• Conflict resolution and/or mediation skills.
• Ability to foster a cooperative work environment.
• Knowledge of crisis intervention techniques.
• Ability to react calmly and effectively in emergency situations.
• Records maintenance skills.

Conditions of Employment

• Must pass a pre-employment criminal background check.

Working Conditions and Physical Effort

• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• No or very limited physical effort required.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 11/01/2019