Summary

Under general supervision, coordinates the collection, maintenance, and reporting of student housing data and related systems. Implements processes related to the business operations of the unit providing operational support to residents and departmental constituents. Trains and supervises student employees performing customer service and transactional duties.

Duties and Responsibilities

1. Ensures effectiveness of housing data management system, to include maintaining accuracy and currency of data for tracking and reporting purposes, creating custom tables and reports based on organizational needs, ensuring functionality of systems by testing and implementing system updates and releases, and providing training to departmental constituents, as needed.
2. Collects, analyzes, interprets, and summarizes data in preparation for generation of statistical and analytical reports.
3. Processes and/or supervises the processing of routine housing transactions and sends related communications resulting from housing applications, assignments, departures, damages/losses, and freshman residency, following established guidelines and policies; serves as the initial point of contact for problem resolution.
4. Serves as a liaison between residents, prospective residents, families, housing administrators, other departments and/or external consistencies in relation to day-to-day operational and technical issues.
5. Performs duties to support residency programs including maintaining data, conducting analysis, reviewing documentation, developing and disseminating communications, performing outreach, and responding to inquiries, while ensuring compliance with relevant policies.
6. Provides specialized support for atypical student housing requests, appeals, and needs; facilitates student appeals and other committees.
7. Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
8. Participates in and/or assists with special projects and events affecting the entire University residence hall system.
9. Serves as Campus Security Authority as outlined by the Clery Act.
10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED: at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to foster a cooperative work environment.
• Ability to communicate effectively, both orally and in writing.
• Skill in the use of personal computers and related software applications.
• Strong computer skills, to include database management, word processing, spreadsheets.
• Ability to gather data, compile information, and prepare reports.
• Records maintenance skills.
• Ability to verify data input and correct errors.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to investigate and analyze information and draw conclusions.
• Ability to resolve customer complaints and concerns.
• Knowledge of customer service standards and procedures.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 02/20/2021