Position Classification Description

Position Class Code / Title: G4087 / Student Success Coord
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13
HR Review/Approval:RVIEW

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


In support of the University's enrollment, retention and graduation goals, creates and coordinates the day-to-day activities of students with unique needs to navigate and succeed in higher education. Develops and implements programs and initiatives to enrich the academic experience and support the specific needs of students within the defined population of interest, as well as the identification of resources and/or funding to support program activities. Use of this classification must be reviewed and approved by the Director of the Office of Advising Strategies and Human Resources.

Duties and Responsibilities

  1. Provides consultation, guidance, and advisement to students of a specific targeted and/or underrepresented population; connects students to and/or provides direct resources and services to support individual student success.
  2. Partners with academic advisement personnel and other campus constituencies to support the unique academic needs of the population of interest; assists students in overcoming challenges common to the population of interest, which may include delivery of educational programs, tutoring, consultation on learning strategies, or similar services.
  3. Develops and delivers programs, presentations, and workshops that enrich the academic experience and promote outreach and retention efforts for students of the defined population.
  4. Develops and proposes student programs and initiatives designed to attract, retain, and serve students within the specific population of interest.
  5. Serves as subject-matter expert for population of interest, provides advice and guidance to student organizations associated with population of interest.
  6. Plans and develops strategies for generating resources and/or revenues for the program; may prepare, review and/or submit contract and/or grant proposals and monitor activities for compliance to contract/grant specifications.
  7. Represents the interests of the identified student population to internal and external consistencies; participates in task forces, special committees and interdepartmental committees.
  8. Serves as Campus Security Authority as outlined by the Clery Act.
  9. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Advanced knowledge of the unique needs, concerns, and issues facing students within the specialty area.
  • Ability to use independent judgment, analyze and solve problems, and manage and impart confidential information.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Skill in organizing resources and establishing priorities.
  • Ability to analyze processes and make recommendations for improvements.
  • Knowledge and understanding of ADA regulations, guidelines and standards as applicable to an academic and/or workplace setting.
  • Knowledge of NCAA student-athlete academic eligibility requirements (if applicable).
  • Knowledge and comprehensive understanding of student records management principles, regulations, policies, and procedures.
  • Skilled in facilitating problem solving with individuals regarding personal, professional and/or academic priorities.
  • Effective collaboration with a wide range of constituencies in a diverse community.
  • Knowledge of grant funding policies and procedures and applicable local, state, federal and university regulations.
  • Ability to deliver effective presentations to large and small audiences.
  • Ability to develop and deliver programs, workshops, and related presentations that meet student needs.
  • Strong organizational and critical thinking skills

Distinguishing Characteristics

    The position requires: a) actively encouraging and facilitating wrap-around approach to address needs unique to the population of interest; b) resolution of escalated issues and concerns related to program activities; c) ability to grow and develop existing and new programs; d) participation in program development, evaluation, and identification of resources and/or funding for program activities; e) coordination with academic advising and academic units for identified initiatives.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 11/01/2022