UNM Logo

Position Classification Description

Position Class Code / Title: G4019 / Student Success Specialist,Sr
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Provides professional guidance, consultation, representation, and support to academic constituencies on matters, trends, and issues pertaining to student success needs within a major, autonomously functioning academic component of the University. Participates in the development and implementation of programs and initiatives with defined recruitment, retention and graduation outcomes. Administers a variety of student support services such as: recruitment, placement testing, financial aid advising, career advisement, tutoring, accessibility services, early crisis intervention, and academic guidance in collaboration with an Academic Advisor. Interprets, adapts, and integrates University policies and procedures by participating in the development and implementation of strategic and operating plans, as appropriate to meet the learning and academic success needs of the student population.

Duties and Responsibilities

  1. Provides professional support to all day-to-day functional operations of the enterprise, to include testing support, career advisement, accessibility services, and academic guidance while ensuring compliance with University policies.
  2. Coordinates a variety of programs, services, and initiatives in accordance with the overall mission, strategic goals, objectives, and policies of the organization.
  3. Coordinates the administration of programs, services, and initiatives associated with student success, to include tutoring, assessment, and testing, academic success workshops, accessibility and at-risk student services, crisis management, and co-curricular education programs.
  4. Coordinates and implements recruitment programs and marketing strategies relating to targeted student groups (freshman, transfer, or under-represented) in the fulfillment of recruitment efforts.
  5. Evaluates student academic skills development through diagnostic interviews and individual assessment of academic strengths and deficits, to include note-taking, study strategies, time management, test-taking skills, and critical reasoning; interviews, guides, and coaches students to achieve enhanced academic skills development.
  6. Provides professional support in the dissemination of scholarship and/or non-scholarship student financial aid information to students.
  7. Responds to inquiries and issues concerning individual academic performance, and resolves problems regarding the management of student records, as appropriate.
  8. Interprets and ensures the enforcement of academic policies and procedures as they pertain to candidacy for graduation and admission to academic programs.
  9. Participates in the hiring and training of course instructors, tutors and/or advisors; and may develop or assist in the development of course curricula, as appropriate.
  10. Participates in the implementation and maintenance of operating policies, objectives, and plans; develops procedures, protocols, and systems to assist in the accomplishment of established organizational goals and objectives.
  11. Participates in the development, updating, editing, production, and distribution of curricular publications, to include bulletins and student handbooks.
  12. Researches, establishes, and implements program review and outcomes assessment criteria, standards, systems, and procedures; integrates program review and outcomes assessment results into future departmental planning.
  13. May perform direct non-therapeutic early crisis intervention as needed.
  14. Serves as Campus Security Authority as outlined by the Clery Act.
  15. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of the rules, regulations, and laws regarding student records.
  • Program planning, development, implementation, and leadership skills.
  • Knowledge of academic standards governing student probation, suspension, and/or expulsion.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to create, compose, and edit written materials.
  • Knowledge and understanding of a range of student life issues and concerns.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Knowledge of management principles and practices.
  • Advanced analytical, evaluative, and objective critical thinking skills.
  • Research, analytical, and critical thinking skills.
  • Knowledge of university admissions policies, standards, and procedures.
  • Knowledge and understanding of the academic and co-curricular factors leading to student success at the postsecondary level.
  • Knowledge of the unique personal, economic, and social needs of students within the specified population group.
  • Strong data and records management skills.
  • Knowledge and understanding of student career and academic guidance principles, methods, and procedures at the college level.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017