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Position Classification Description

Position Class Code / Title: G4011 / Sr Stdnt Success Assoc/Branch
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 10

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Coordinates the day-to-day activities of one or more functional areas of service related to academic student success and retention, such as career and academic advisement, first-year retention programs, tutoring/testing/placement, disabled and at-risk student services, student activities, co-curricular educational services, and/or other related activities. Develops, implements, and administers special programs and initiatives to support and assist in the retention success of academic students.

Duties and Responsibilities

  1. Coordinates the day-to-day activities of one or more discreet functional areas related to academic student retention and success, ensuring compliance with all relevant federal, state, and local regulations, as well as University policy.
  2. Coordinates and interacts with other operating units within the Branch, as appropriate, and provides leadership in the resolution of student academic problems and the enhancement of student success and retention.
  3. Collaborates and provides leadership in the development of educational seminars, workshops, and other activities designed to assist faculty, staff, and tutors in the enhancement of student success and retention.
  4. Deals directly with Branch faculty and staff, and with community members in the resolution of complex and/or sensitive day-to-day issues associated with the retention and educational success of academic students.
  5. Writes, edits, and develops or participates in the development of published and/or web-based educational and informational materials related to student retention and success.
  6. Participates and provides leadership as assigned in the formulation of services, operations, and systems related to student retention and success.
  7. Researches and coordinates resolution of student inquiries, concerns, and problems related to curriculum, course prerequisites, and related academic issues.
  8. Plans, organizes, and coordinates student development and retention programs and activities such as community outreach, student mentoring, tutoring services, study skills workshops, and related special events.
  9. Prepares and submits post-activity evaluation data and reports, as appropriate to the objectives of the position; prepares schedules and special ad-hoc reports, as required.
  10. Participates in the selection, training, and functional oversight of the activities of tutors, mentors, proctors, support staff,and/or other individuals assisting in the provision of academic support services to students.
  11. May perform one or more collateral assignments of similar or lower level of responsibility for other operating units of the Branch, in accordance with institutional need and individual experience and interest, up to 20% of nominal working hours.
  12. Serves as Campus Security Authority as outlined by the Clery Act.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 2 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Demonstrated advanced skills in one or more operational areas related to student success and retention in a postsecondary institution.
  • Strong verbal and written communication skills and the ability to present information effectively to groups.
  • Ability to gather data, compile information, and prepare reports.
  • Ability to identify, analyze, and resolve complex and sensitive problems and issues associated with student academic retention and success.
  • Skill in organizing resources and establishing priorities.
  • Skill in the planning, implementation, and administration of student support and retention programs and services.
  • Technical leadership and supervisory skills within area of expertise.
  • Strong written composition and editorial skills.
  • Knowledge of curriculum and academic program structures and requirements in a postsecondary setting.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Ability to develop and present educational programs and/or workshops.
  • Research, analytical, and critical thinking skills.

Working Conditions and Physical Effort

  • Work is normally performed in an interior/office or workshop environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017