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Position Classification Description

Position Class Code / Title: G0050 / Academic Program Suppt Mgr
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Oversees the administration of all academic and student support programs and services associated with a specialized academic enterprise. Participates in the recruitment, orientation, and advisement of students. Develops policies, procedures and standards for ensuring students' timely completion of academic programs as well as student's compliance with general University guidelines. Analyzes data and compiles and prepares reports on program effectiveness. May seek and develop outside funding sources, and represent the program internally and externally.

Duties and Responsibilities

  1. Oversees and coordinates the activities of the student advisement office for the academic unit; oversees the processes of admissions, advisement, and record keeping, and oversees aspects of student recruitment and/or candidacy for graduation as appropriate.
  2. Oversees and coordinates the collection, compilation, and analysis of program activity data; designs data collection systems and procedures; develops, writes, and presents comprehensive reports; answers requests for program information, including surveys and annual reports.
  3. Represents the director/department within and outside the university as needed; participates in state, regional, and national professional organizations; participates in department governance committee meetings.
  4. Participates in the formulation and maintenance of operating policies and procedures for the advisement office, and serves as liaison between faculty and advisement staff on policy and procedural matters.
  5. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
  6. Develops operating goals and objectives for the unit; implements and administers methods and procedures to enhance operations, as appropriate to the unit.
  7. Advises and assists students in the determination of course requirements and scheduling of classes.
  8. Oversees the admission application screening process; reviews applications and makes recommendations based on established guidelines and procedures; evaluates transcripts of current students and makes recommendations for probation or suspension as appropriate.
  9. Establishes and administers processes and procedures for student records management, archiving, and destruction, in accordance with established regulations, policies, and standards for the maintenance, handling, and disposition of student and institutional records.
  10. Coordinates financial advisement activities for prospective students, and develops and prepares a range of recruitment and admissions information handbooks and/or other literature, as appropriate.
  11. Oversees and/or participates in the development and presentation of new student orientation programs.
  12. May manage contract, grant and/or state funding, monitors budget expenditures; provides interim and final status reports; oversees, corrdinates, and/or assists with proposal writing to develop additional funding.
  13. Assists in the annual budget planning process and regularly monitors expenditures.
  14. May lead or supervise lower level staff in the execution of program/project initiatives.
  15. Serves as Campus Security Authority as outlined by the Clery Act.
  16. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements.
  • Ability to investigate and analyze information and draw conclusions.
  • Ability to develop and deliver presentations.
  • Skill in budget preparation and fiscal management.
  • Knowledge of academic standards governing student probation, suspension, and/or expulsion.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to analyze and solve problems.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to foster a cooperative work environment.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Records maintenance skills.
  • Knowledge of applicable legislation, standards, policies and procedures within specialty area.
  • Knowledge of admissions standards.
  • Knowledge of student recruitment and retention issues.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Employee development and performance management skills.
  • Knowledge of academic advisement procedures.
  • Ability to compile and analyze statistical data, draw inferences, and prepare strategic and operational reports and recommendations.
  • Ability to create, compose, and edit written materials.
  • Program oversight and fiscal management abilities as well as the ability to monitor details.
  • Knowledge and comprehensive understanding of student records management principles, regulations, policies, and procedures.

Distinguishing Characteristics

    Position requires: a) oversight of all facets of the integrated student academic advisement activities to include participation in the development, implementation, and administration of academic advisement policies and procedures, goals, and objectives for the enterprise; b) data collection, analysis, and reporting and recommendations to support the goals and objectives of the enterprise; c) development and presentation of student orientation and outreach programs; e) coordination with faculty members and participating academic programs; and f) participation in state, regional, and national professional organizations in support of the enterprise.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017