Position Classification Description

Position Class Code / Title: G0039 / Enrollment Services Rep
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 08

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, handles day-to-day student admissions and/or records and registration, maintains student records, records and monitors required data into integrated student data base, and manages, expedites, and maintains files, records, and other documents to ensure accurate and complete files throughout the admission and/or registration process. Provides routine advice, guidance and assistance to departments, staff, and to prospective and current students regarding admission/transfer, or records and registration policies and procedures. Resolves routine process problems as they arise to ensure client satisfaction.

Duties and Responsibilities

  1. Reviews, verifies, and processes student applications and related documentation; reviews, compiles, and updates information on student credentials required for the University.
  2. Welcomes and greets visitors in person or on the phone; directs visitors to appropriate department or sites; attracts potential students by answering inquiries regarding academic programs and resources; provides advice to students and their families regarding admissions and/or records and registration process and eligibility; analyzes and interprets information on computer screens and imparts appropriate information.
  3. Researches and analyzes information as necessary and responds to applicant and/or student concerns regarding admissions and/or transfer credit status, or records and registration matters.
  4. Assists clients in interpretation of various University documents, which may include transfer credit evaluations.
  5. Serves as liaison with various University departments, including UNM branches in order to accurately refer clients.
  6. Maintains departmental calendars for student advisement appointments; may coordinate between the student and Admission Officer's availability and time, and/or walk-ins.
  7. Maintains and handles all aspects of academic records, to include transcripts from sending institutions; analyzes and interprets Project Progress Transfer Credit evaluations and/or degree audits for accuracy of data entry.
  8. Maintains student record databases and manual files; prepares statistical reports as appropriate.
  9. Disseminates pertinent information, in accordance with applicable laws, regulations, and University policies in accordance with the Family Educational Rights and Privacy Act (FERPA).
  10. May lead or guide the work of student employees, and provide training as required.
  11. Compiles, reviews and processes applications; computes application data by utilizing software and prescribed departmental and university policies; resolves data discrepancies; provides data information by answering questions and requests; maintains non-degree records by filing applications, supporting documents and credentials.
  12. May analyze non-degree applications to determine eligibility and residency requirements.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to analyze and solve problems and to make evaluative judgments.
  • Skill in the use of personal computers and related software applications.
  • Records maintenance skills.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to process computer data and to format and generate reports.
  • Knowledge of customer service standards and procedures.
  • Ability to perform complex tasks and to prioritize multiple projects with skills in organizing resources and establishing priorities.
  • Ability to provide training to staff and/or student employees.
  • Database and records management and/or maintenance skills.
  • Knowledge of computerized student information systems.
  • General office administrative and secretarial skills.
  • Ability to provide technical guidance and interpretation to students and faculty on enrollment policies and procedures.
  • Ability to complete moderately complex administrative paperwork.
  • Ability to evaluate student transcripts and/or records.
  • Ability to perform complex tasks and to prioritize multiple projects.
  • Knowledge of policies and procedures pertaining to university student admissions, registration, and records.

Working Conditions and Physical Effort

  • Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017