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Position Classification Description

Position Class Code / Title: D8019 / Dir,HR Business Services
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 17

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Directs and oversees multiple core business services, to include, financial management, human resources information technology (HRIT), and employee and organizational development functions for the University. Provides strategic and operational direction to assigned organizational areas and provides guidance to the division in process design and review, financial planning, fiscal oversight of a large self-funded benefit plan, and professional/organizational development. Provides technical direction and expert consultation to subordinate staff and Human Resources leadership regarding integrated information technology initiatives and services. Performs complex, non-routine technical functions related to HR systems design and development, programming, relational database management systems, and reporting. Oversees various projects and initiatives of significance to the operation and administration of the Division of Human Resources. Participates as a member of the Human Resources leadership team.

Duties and Responsibilities

  1. Provides strategic direction and oversight of various human resources (HR) functions including financial management, Human Resources Information Technology, reporting, and professional and organizational development.
  2. Oversees and performs complex technical analysis, design, programming, testing and implementation of ERP systems and various initiatives; subject matter expert regarding technical initiatives, system updates, and related technical needs for the Division of Human Resources.
  3. Creates and presents complex ad hoc data analysis and reports, as appropriate to the area of expertise.
  4. Oversees multiple, large self-funded benefit plans of the University. Sets fund rates, maintains self-funded reserves, oversees GASB 45 analysis, manages claim fluctuation reserves, and forecasts changes to budgetary and state appropriated funds.
  5. Manages the collection and negotiation of funds from University affiliates related to benefits and other University services.
  6. Responsible for strategic oversight of the development and implementation of multiple organizational change programs aimed at improving individual and organizational performance University-wide.
  7. Provides strategic advice and consultation to HR leadership in the design, development, implementation and evaluation of financial operations, organizational programs and services, and HRIT systems; reviews related procedures identifying opportunities to streamline and automate processes, improve customer service, optimize HR services, and enhance data management.
  8. Monitors and evaluates operational effectiveness of initiatives in area of oversight; develops reporting procedures and other methods to establish program accountability and to improve program effectiveness.
  9. Supports the HR leadership team by identifying business challenges and uses data analysis to help influence changes to the operations, processes and/or programs.
  10. Collaborates with subject matter experts across HR service areas to promote data governance and stewardship to improve overall strategic and operational performance and insight.
  11. Serves as primary source of consultation and expertise to HR leadership on strategic and complex technical, financial, operational, and organizational development issues.
  12. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness.
  13. Directs and coordinates the activities of management, professional, and support staff; establishes standards, evaluates performance, and monitors workload and productivity; promotes staff training and development and provides leadership in analyzing and resolving complex issues.
  14. May act as the Certifying Official by representing the University to various regulatory bodies as they pertain to benefit compliance.
  15. Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
  16. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 7 years of work experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge and understanding of current and developing strategic information technology requirements and trends of a major research university.
  • Knowledge of computerized information systems used in human resources applications.
  • Working knowledge and understanding of enterprise resource planning systems and processes.
  • Knowledge and understanding of state-of-the-art process management and improvement systems, procedures, and best-practices.
  • Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data.
  • Ability to develop requests for and evaluate proposals in reference to leading information services technology.
  • Ability to provide strategic guidance and counsel to clientele in the assessment and development of existing and/or proposed systems.
  • Ability to analyze problems and develop creative solutions to complex human resource issues.
  • Knowledge of project management principles, practices, techniques, and tools.
  • Knowledge and skill in budget preparation and strategic fiscal and business management, gained in a public institution.
  • Excellent interpersonal skills and the ability to deal credibly and effectively with senior institutional leadership.
  • Advanced verbal and written communication skills and the ability to present effectively to small and large groups.

Conditions of Employment

  • The successful candidate will be subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 09/13/2017