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Position Classification Description

Position Class Code / Title: D7112 / Mgr,Benefits, Empl & Ret Svcs
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 15

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Manages and oversees the planning and administration of services to a core population of faculty, staff and retirees with respect to the University's various employee/retiree benefits programs and services. Develops, implements, and communicates operating policies and procedures as appropriate to the specific focus of the role, and leads and/or participates in the establishment of the various programs and initiatives. Supervises and administers a team of benefits technical specialists, HR Technicians, and Human Resources Customer Service representatives.

Duties and Responsibilities

  1. Provides or oversees the provision of benefits guidance and assistance, advocacy, and problem resolution to faculty, staff, pre-65 and Medicare eligible retirees on benefits plans, processes, and procedures, and assists as appropriate in the establishment of individual benefits.
  2. Supervises benefits and retirement staff support personnel, to include recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  3. Oversees the day to day operation and administration of all benefits programs as appropriate to the population being served. Supervises Human Resources front line customer services representatives providing direction on benefits issues for active employees and retirees, as well as direction on other HR transactions that front line representatives perform.
  4. Provides direction and oversight for implementation of employee and retiree benefits in compliance with Federal regulations and UNM provider contracts and UNM policies.
  5. Collaborates with and provides direction to UNM's Central IT division to implement benefits on the Banner ERP system, test the system, and communicate changes to campus employees.
  6. Provides oversight for implementation of new Banner modules, including testing and collaborating with other departments.
  7. Collaborates with COBRA, Flexible Spending Account, and other vendors that process UNM benefits in compliance with Federal regulations, to ensure that UNM's Benefits personnel follow new regulatory changes.
  8. Coordinates with UNM Medical Plan third party administrators (TPAs) and providers on elevated plan design issues and eligibility appeals that require interpretation of the intent of UNM's plans.
  9. Oversees the development of internal reports in conjunction with HRIT to analyze, audit, administer and monitor Insured and Self-funded benefits plans.
  10. Works with insurance carriers and TPAs to develop ad-hoc reports for monitoring the administration of the various plans and programs.
  11. Reviews vendor contracts and UNM's plan documents to ensure benefit plans follow UNM's plan design and align with UNM business processes.
  12. Makes determinations on elevated eligibility appeals, including Voluntary Employee Beneficiary Association appeals.
  13. Implements new benefits plans and changes to carrier and TPA contracts.
  14. Plans, develops, and delivers communications and educational programs for employees and retirees on benefits programs and changes.
  15. Researches, evaluates, and informs management on current and emerging developments and trends in the field of employee benefits and retirement programs.
  16. As appropriate to the position, assists with and leads the RFP processes for employee and retiree benefits.
  17. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to use independent judgment and to manage and impart confidential information.
  • Knowledge of laws, regulations, methods, and techniques in area of specialty.
  • Ability to provide technical advice and information to faculty and staff in area of expertise.
  • Knowledge of Medicare policies, regulations, processes, procedures, and documentation.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Employee development and performance management skills.
  • Ability to effectively manage time and schedules.
  • Ability to foster a cooperative work environment.
  • Ability to plan and evaluate programs.
  • Knowledge and understanding of both defined benefit and defined contribution retirement plans and associated IRS regulations.
  • Comprehensive knowledge of state retirement and related medical assistance programs, agencies, and resources.
  • Ability to implement and test benefits plans on ERP systems.
  • Ability to gather and analyze statistical data and generate reports.
  • Ability to manage contractual arrangements.
  • Ability to analyze problems and develop creative solutions to complex employee and/or student benefits issues.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Strong verbal and written communication skills and the ability to present information effectively to groups.
  • Ability to work under pressure and meet deadlines.
  • Ability to make administrative decisions and judgments.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017