Position Classification Description

Position Class Code / Title: D7054 / Mgr,HR Transaction Center
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 14
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Manages the operations of the University's Human Resources Transaction Center within the Division of Human Resources, Client Services. Responsible for effective data processing, quality control, transactional auditing, and maintenance of a broad range of personnel transactions for multiple employment classification types. Evaluates, develops and implements process improvements to ensure high standards of customer service to University constituents. Supervises teams of support personnel responsible for processing employment transactions. Serves as a member of the HR Client Services management team and supports the overall achievement of organizational goals and objectives, under the direction of the Executive Director for HR Client Services.

Duties and Responsibilities

  1. Manages and oversees teams of HR transaction representatives responsible for processing a broad range of personnel transactions for all assigned employment classification types.
  2. Ensures compliance with relevant university processes and guidelines specific to each employment classification and with state and federal guidelines.
  3. Develops, reviews, and evaluates internal operating procedures, related systems and equipment to ensure modern practices and tools are in place; identifies deficiencies and makes recommendations for enhancements, as appropriate.
  4. Participates in short and long-range planning for the unit to include leading various projects and programs; ensures that key deliverables and deadlines are met and provides follow-up on initiatives.
  5. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  6. Provides advice and process interpretation to employment areas and staff related to appropriate procedures and problem resolution; researches, analyzes, resolves and responds to inquiries and concerns related to Transaction Center activities, to include serving as a key collaborator with other areas within the Division of HR.
  7. Creates and presents ad hoc data analyses, related metrics, and reports in support of various HR services.
  8. Evaluates customer service needs, feedback and current delivery systems and programs, and develops and coordinates the implementation of new and/or enhanced customer service systems to create efficiencies and streamline existing processes.
  9. Develops and edits forms, correspondence and reports in support of departmental processes and procedures; implements changes and communicates changes to department constituents.
  10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 9 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to develop, plan and implement short and long range goals.
  • Ability to make administrative/procedural decisions and judgments.
  • Ability to resolve difficult or stressful customer service issues.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Knowledge of customer service standards and procedures.
  • Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
  • Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
  • Analytical, evaluative, and critical thinking skills.
  • Strong interpersonal and oral and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of on-line, electronic job application systems and processes.
  • Knowledge and understanding of a broad range of human resources administrative policies and procedures as applicable to a public university.
  • Ability to provide clear technical guidance and instruction to non-technical personnel.
  • Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
  • Database and records management skills.
  • Ability to gather data, compile information, and prepare reports.
  • Skill in examining and re-engineering operations and procedures, formulating policy, setting priorities and developing and implementing new strategies and procedures.
  • Ability to identify and coordinate the resolution of payroll problems and inaccuracies.
  • Ability to manage employee data, utilizing an automated human resources information system.

Conditions of Employment

  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.
  • No or very limited physical effort required.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 12/05/2023