This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Oversees various day-to-day customer service and support activities of the Human Resources Service Center, to include HR customer services, electronic employee data entry and control, Banner HRPR functional support services, and employee records management. Establishes and maintains customer service standards, operating policies and procedures, and ensures that services are consistent with overall HR objectives, policies, procedures, and best practices. Provides professional level support to various units including Compensation, Labor/Employee Relations, and UNMTemps & Recruitment Services. Supervises a team of customer service and support staff.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
Revised Date: 05/22/2022