Summary

Within the Division of Human Resources (HR), leads the coordination and administration of HR activities within a central unit with a defined specialty, such as employment, compensation, employee and labor relations, benefits, training and development, HR information systems, shared services or HR administration. Independently conducts research and analysis, developing systems for collecting and verifying data and evaluating opportunities for internal process improvement. Leads problem resolution for day-to-day concerns and operational issues and provides a wide range of operational and administrative interpretation and consultation to internal and external stakeholders regarding policies, procedures, services, and best practices within a specified area of expertise related to the central HR unit. Ensures compliance with various University and division-level policies, procedures, and guidelines, as well as applicable federal and state laws.

Duties and Responsibilities

1. Coordinates and administers the day-to-day operational activities of a central unit within the Division of Human Resources; evaluates internal processes and procedures and develops and administers process improvements to support unit operations and meet customer service needs.
2. Independently conducts research, data analysis, and/or other analytical evaluations regarding a range of HR-related issues; develops, reviews and compiles ad hoc reports, trend analyses and other assessments for management regarding unit activities.
3. Ensures appropriate collection and maintenance of unit data within HR databases and information systems, monitoring and verifying data integrity; identifies errors and deficiencies and makes process improvement recommendations.
4. Responds to inquiries and independently resolves issues of varying complexity, serving as a primary point of contact for internal and/or external customers regarding various transactions and issues; provides day-to-day advice, interpretation, and support to client departments regarding the application of HR policies, guidelines, procedures, and best practices.
5. Provides subject-matter expertise regarding operational activities in various internal committees, task forces, and cross-functional meetings within the HR Division and University; may deliver specialized presentations and trainings regarding operational and/or technical HR-related information for specified area of expertise, as appropriate.
6. Participates in projects and initiatives in support of the unit's mission and objectives through support activities such as testing system updates, conducting benchmarking research, maintaining project schedules and monitoring task completion, collaborating with other internal stakeholders regarding project-related processes, etc.
7. Supports operational activities by conducting routine evaluations following prescribed procedures under limited direction, such as investigations, interpretation of policy and/or labor contracts, or classification and compensation reviews; follows up with appropriate parties on findings and recommendations.
8. Develops and modifies internal operating policies, guidelines, procedures, systems, and documentation, as appropriate to the development of best practices within the unit and under the direction of unit management.
9. May supervise, lead, train, provide coverage and coordinate the activities of staff performing related work.
10. May serve as Campus Security Authority as outlined by the Clery Act.
11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to communicate effectively, both orally and in writing.
• Skill in analyzing and evaluating various HR related issues.
• Knowledge of computerized information systems used in human resources applications.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Strong computer skills, to include the ability to develop and utilize databases, create and manipulate data in spreadsheets, and navigate different software and technical platforms.
• Research, analytical, and critical thinking skills.
• Ability to plan, coordinate, and administer complex administrative systems and processes.
• Ability to make independent administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of human resources concepts, practices, policies, and procedures.
• Ability to gather data, compile information and prepare reports.
• Ability to resolve difficult or stressful customer service issues.
• Records maintenance skills.
• Ability to provide leadership in technical and operational problem identification and resolution.
• Ability to perform complex tasks and to prioritize multiple projects with skills in organizing resources and establishing priorities.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.

Conditions of Employment

• Must pass a pre-employment criminal background check.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 01/03/2024