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Position Classification Description

Position Class Code / Title: D4021 / HR Transactions Ctr Rep,Sr
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 11

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Coordinates the day to day operations of the University's Human Resources Transaction Center ensuring responsive and accurate generalist HR transaction and data processing. Leads and provides guidance to the staff engaged in the resolution of process-related or procedural HR problems and in the processing of human resources transactions, documents and records. Ensures consistency in the provision of policy-related information and assistance to job applicants, and other associated activities.

Duties and Responsibilities

  1. Provides technical training and development of Human Resources Transaction Center Representatives; develops training and resource materials, and prepares and delivers educational sessions and workshops, as appropriate.
  2. Coordinates the processing of a wide range of personnel transactions; participates in the implementation of quality control systems to ensure accuracy, timeliness and data integrity.
  3. Monitors daily activities, ensuring quality and appropriateness of customer service provided; as required, advises and assists Transaction Center staff, applicants, and/or department representatives in the understanding of policies, systems, and procedures.
  4. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
  5. Coordinates internal work-flow and document routing procedures; maintains logs and control systems in accordance with established procedures; establishes tracking systems and procedures to monitor work flow.
  6. Participates in the planning, development, implementation of programs and initiatives designed to improve the quality of services provided to clients and ensure compliance with institutional needs and objectives.
  7. Implements recordkeeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards.
  8. Leads testing, trouble shooting and problem resolution efforts as they pertain to specialized human resources data bases, enterprise resource planning systems, computer software systems, and manual/electronic filing systems.
  9. Participates in the development and recommendation of operating policy and procedural improvements.
  10. Participates in the development and delivery of presentations at special HR-related outreach activities such as fairs, employee orientations, and/or applicant consultations.
  11. May supervise individuals and/or administer a team, to include allocation and prioritization of work, recommendations for hiring, firing, performance evaluation, training, and problem resolution.
  12. Performs HR Transaction Center Representative duties as needed.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of on-line, electronic job application systems and processes.
  • Knowledge and understanding of a broad range of human resources administrative policies and procedures as applicable to a public university
  • Knowledge of payroll/personnel administration and/or contractual procedures and documentation.
  • Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
  • Knowledge of enterprise resource planning systems.
  • Ability to train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to analyze, develop, establish, and maintain efficient office work flow and administrative processes.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
  • Ability to provide clear technical guidance and instruction to non-technical personnel.
  • Ability to resolve difficult or stressful customer service issues.
  • Ability to manage employee data, utilizing an automated human resources information system.
  • Ability to identify and coordinate the resolution of payroll problems and inaccuracies.
  • Ability to gather data, compile information, and prepare reports.
  • Database management skills.
  • Strong interpersonal and oral and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Skill in the use of personal computers and related publication software applications.
  • Ability to provide technical leadership and training to assigned staff, to include organizing, prioritizing, and scheduling work assignments and the ability to foster a cooperative work environment.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.
  • No or very limited physical effort required.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017