Summary

Within the Division of Human Resources, serves as a senior-level contributor to the Talent Development (TD) Department by leading the design, development, and delivery of comprehensive, innovative learning strategies that advance organizational goals and workforce effectiveness. Partners with TD team, campus leaders, subject matter experts (SMEs), and stakeholders to assess complex learning needs and deliver high-impact, data-informed talent development solutions. Applies advanced adult learning theory, instructional design, and facilitation expertise; leads large-scale or enterprise-wide training initiatives; evaluates program outcomes; and drives continuous improvement through assessment and analytics. Supports change management and learning transformation efforts, and ensures effective alignment of learning solutions with evolving technologies and infrastructure for an optimal and equitable learner experience.

Duties and Responsibilities

1. Leads and consults with campus leaders, stakeholders, and SMEs to conduct comprehensive learning needs analyses, diagnose complex performance challenges, and define strategic learning objectives; designs and recommends innovative, enterprise-level talent development solutions aligned with institutional goals.
2. Oversees and leads the design, development, and implementation of high-impact instructional programs and curricula across multiple modalities, incorporating advanced adult learning theory, instructional design methodologies, and inclusive learning practices.
3. Leads, facilitates, and oversees large-scale, complex, and/or enterprise-wide learning initiatives, including leadership development programs, change initiatives, and strategic workforce development efforts; ensures consistency, quality, and effectiveness across delivery formats.
4. Establishes standards and best practices for the development of interactive, accessible learning content, including curricula, facilitator resources, participant materials, and performance support tools; reviews and provides expert guidance on instructional materials developed by others.
5. Provides advanced oversight and optimization of the Learning Management System (LMS) and related learning technologies, supporting reporting, analytics, integrations, and enhancements that improve learner access, tracking, and experience.
6. Designs and implements comprehensive program evaluation strategies using qualitative and quantitative data to assess learning outcomes, impact, and return on investment; uses insights to drive continuous improvement and inform leadership decision-making.
7. Leads and contributes to the full lifecycle of complex Talent Development projects and initiatives, including planning, implementation, evaluation, and sustainment; manages timelines, priorities, and cross-functional collaboration.
8. Serves as a subject-matter expert in instructional design, adult learning theory, and higher education training practices; stays current with emerging trends and champions innovation within the Talent Development function.
9. Provides functional guidance, coaching, and mentorship to TD staff; may lead project teams, coordinate work activities, and support the professional development of others.
10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Advanced facilitation and business consulting skills.
• Excellent problem-solving skills, ability to think strategically and critically in developing solutions to complex problems and to address future challenges in alignment with institutional long term goals, escalating appropriately.
• Strong project management and organizational skills
• Ability to present information and tailor messaging to various audiences.
• Strong written and verbal communication skills with the ability to concisely deliver key messages.
• Ability to work in a team-oriented, collaborative environment.
• Ability to establish effective relationships at all levels of the organization.
• Willingness to speak up and share ideas; comfort facilitating group discussions and hosting and leading programs.
• Ability to work independently, multi-task and maintain composure in a dynamic environment.
• Ability to manage multiple deadlines and priorities with an ability to manage expectations.
• Advanced skill in the use of PowerPoint, Excel, and Word.
• Strong working knowledge and understanding of web-based learning management systems.
• Experience with eAuthoring tools and social media to drive engagement and sustainability, such as or including Articulate, Captivate, Adobe Suite.
• Ability to understand and interpret educational needs and to develop effective instructional media solutions.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Knowledge of adult learning theory and methodologies.

Distinguishing Characteristics

Position requires: a) consultation, development, and delivery of complex Talent Development initiatives across the University; b) provision of subject matter expertise and thought leadership to institutional and departmental leadership; c) leadership on large-scale projects with broad impact.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• Must pass a pre-employment criminal background check.

Working Conditions and Physical Effort

• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.
• Moderate physical activity; requires handling of average-weight objects and standing or walking for extended periods of time.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 05/01/2026