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Position Classification Description

Position Class Code / Title: D1021 / HR Transactions Ctr Rep
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 10

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Provides first-line support and assistance to client departments, employees, external agencies, and the designated employment area in the day-to-day application of specified HR processes, policies, procedures, and documentation. Coordinates the resolution and/or referral of specific policy-related procedural problems and inquiries to appropriate party. Provides technical support and process navigation assistance to department representatives. Reviews, verifies, and reconciles incoming employment and personnel actions documentation; may conduct post audit reviews of related processes. Positions in this classification are reserved for designated employment areas use only and are a core function with university-wide scope.

Duties and Responsibilities

  1. Resolves or assists in the resolution of policy related, process related or procedural problems and/or inquiries received from department representatives, employees and/or applicants.
  2. Process, monitors, and reviews incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures and applicable state and federal regulations.
  3. Receives, reviews, and processes all relevant source data documentation pertaining to hiring, termination, employee status changes, special compensation, and/or special contract assignments for entry into HRIS.
  4. Performs specialized technical tasks such as pre-posting dialogues, working with departments in the preparation of vacancy announcements, posting of jobs, entering data and preparation of ads.
  5. Confirms accuracy and integrity of data entered; maintains data in HRIS systems and databases and assures updated information is available on a timely basis.
  6. Participates in testing, trouble shooting and problem resolution in the development and maintenance of specialized human resources data bases, enterprise resource planning systems, computer software systems, and manual/electronic filing systems.
  7. Gather and conducts data analysis on various operational and HR items; generates periodic ad hoc summary reports; assist in reconciliation of reports; researches and resolves data discrepancies.
  8. Interacts with clientele in related employment activities, inquiries and issues and provides guidance using independent judgment as needed.
  9. Participates in and may deliver presentations at special outreach activities such as fairs, employee orientations, and/or applicant consultations.
  10. Participates in the planning and coordination of special projects and focus groups as directed.
  11. May participate in the development and recommendation of operating policy and procedural improvements.
  12. Participates in testing, trouble shooting and problem resolution in the development and maintenance of specialized human resources data bases, enterprise resource planning systems, computer software systems, and manual/electronic filing systems.
  13. May conduct post audit reviews of related processes.
  14. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to gather data, compile information, and prepare reports.
  • Ability to verify data input and correct errors.
  • Database management skills.
  • Knowledge of payroll/personnel administration and/or contractual procedures and documentation.
  • Ability to manage employee data, utilizing an automated human resources information system.
  • Knowledge of high-volume payroll processes and systems.
  • Demonstrated ability to maintain confidentiality.
  • Knowledge of on-line, electronic job application systems and processes.
  • Advanced data entry skills.
  • Knowledge and understanding of a broad range of human resources administrative policies and procedures as applicable to a public university.
  • Ability to make procedural and administrative decisions on sensitive or confidential issues.
  • Ability to provide excellent customer service.
  • Skill in the use of personal computers and related software applications.
  • Knowledge of enterprise resource planning systems.
  • Ability to provide clear technical guidance and instruction to non-technical personnel.
  • Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
  • Ability to resolve difficult or stressful customer service issues.
  • Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
  • Ability to identify and coordinate the resolution of payroll problems and inaccuracies.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.
  • No or very limited physical effort required.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017