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Position Classification Description

Position Class Code / Title: D1013 / HR Services Rep
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 07

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Provides first-line assistance to employees, applicants and the general public regarding general human resources administrative matters. Provides reception services, answers basic questions, provides standard policy/procedural information, and performs routine problem resolution or referral on matters pertaining to employment, employee benefits, compensation, and/or employee relations administration. Reviews, processes, routes and/or manages a wide range of incoming staff personnel and benefits documentation and records following established confidentiality and records retention procedures.

Duties and Responsibilities

  1. Provides information and assistance to job applicants with respect to the job search and application process; assists applicants with routine questions about job vacancies and application status; refers requests for in-depth job search assistance to recruitment specialists.
  2. Provides general information and answers routine questions regarding the application of human resources policies and procedures to employees; refers questions or concerns requiring policy interpretation to more senior representatives or to specialist HR staff, as appropriate.
  3. Receives, reviews, and processes documents pertaining to new hires, benefits enrollment, and personnel actions, verifying for completeness, accuracy, and compliance with established policy and procedural requirements.
  4. Follows up with department representatives as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation.
  5. Provides general information and assistance on employee benefits, enrollment procedures and documentation, claims processing, and provider listings; refers complex issues requiring interpretation to specialist staff.
  6. Maintains and updates documentation tracking systems and databases; ensures proper recording, routing, retention, storage and/or disposition of all documents received by the center, in accordance with established policies and procedural guidelines.
  7. Maintains and updates database, records retention schedules and inventory of records. Retrieves, allocates space and stores records, files and boxes of records in accordance with policies and procedures.
  8. Performs data entry and retrieval, creates queries, produces reports and coordinates research projects as needed or requested.
  9. Assist various HR areas with special projects or events as assigned.
  10. Processes electronic employee documents.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Skill in the use of personal computers and related software applications.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Ability to use independent judgment and to manage and impart confidential information.
  • Records maintenance skills.
  • Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
  • Demonstrated ability to maintain confidentiality.
  • Knowledge of human resources processes, procedures, and documentation, as applicable to a public institution.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Ability to maintain high accuracy and work quality standards.
  • Data management and tracking skills.
  • Working knowledge of automated job application systems and procedures.
  • Ability to work effectively in a team environment.

Working Conditions and Physical Effort

  • Moderate physical activity. May require physical effort including lifting up to 25 pounds and some extended periods of standing or walking.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017