Position Classification Description

Position Class Code / Title: D0027 / Training Support Analyst
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 10

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Provides wide-ranging technical and operational support in the design, development, promotion, and evaluation of training and related initiatives, programs, media, and events for a major, multifaceted operating unit or corporate-level activity of the University. Undertakes integrated special projects, plans and coordinates special events, and participates in the administrative and fiscal management of the office and its various activities.

Duties and Responsibilities

  1. Designs, develops, and coordinates production of brochures, flyers, catalogs, and web-based marketing, publicity, and promotional materials.
  2. Plans, develops, and implements various special projects as assigned; plans, coordinates, promotes and facilitates special events, programs, and/or activities.
  3. Researches, collects, and analyzes data; prepares scheduled and ad hoc reports, using database programming techniques; maintains records and statistical information for the office.
  4. Designs and develops training templates for programs and workshops; assists instructors in designing and formatting materials.
  5. Provides technical assistance in the design and development of publications and reports through formatting, graphic design, and editing.
  6. Designs, develops, and maintains web-based learning resources.
  7. Works with subject matter experts to develop outlines for new courses and/or modifications to existing courses.
  8. Assists with departmental budgeting and monitors expenses for cost-effectiveness.
  9. Performs various operational, clerical, and/or administrative support tasks as assigned; serves as back-up support in the day-to-day coordination of training activities as needed.
  10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to effectively manage time and schedules.
  • Ability to understand and interpret educational needs and to develop effective instructional media solutions.
  • Skill in budget preparation and fiscal management.
  • Records maintenance skills.
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of communication principles, media, and marketing techniques.
  • Knowledge of customer service standards and procedures.
  • Advanced knowledge and understanding of current authoring languages, editing and authoring tools, and related web site technologies.
  • Ability to make administrative/procedural decisions and judgments.
  • Ability to create complex, original graphic design and comprehensive layout concepts.
  • Organizing and coordinating skills.
  • Knowledge of database construction, management, and retrieval methods.
  • Skill in preparing instructional aids and plans.

Working Conditions and Physical Effort

  • Light physical effort. Requires handling of average-weight objects up to 10 pounds or some standing or walking. Effort applies to no more than two (2) hours per day.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 07/11/2017