UNM Logo

Position Classification Description

Position Class Code / Title: D0007 / Ombuds Facilitator
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Honors the elements of ombudsperson practice; confidential, impartial, informal, independent non-retaliatory fair and ethical facilitation of problem solving process. Under supervision of the Staff Ombudsperson, provides constructive process and referrals to help staff prevent, identify, manage and/or resolve workplace conflict. Provides process such as mediation, facilitation and negotiation for staff engaged in problem solving efforts. Develops and provides appropriate training programs to promote constructive communication, conflict resolution and collaborative problem solving.

Duties and Responsibilities

  1. Serve as a point of contact for employees engaged in addressing workplace conflict, issues, or concerns informally.
  2. Listen to staff, assess situations and advise staff regarding effective problem solving options.
  3. Develop and provide mediation training, negotiation training and other appropriate training programs to promote constructive communication, conflict resolution and collaborative problem solving.
  4. Work with departments to establish coordinated efforts to minimize the costs of workplace conflict.
  5. Participate in the development of operating goals and objectives for the department.
  6. Make informed recommendations regarding improving program effectiveness.
  7. May perform duties such as data collection, records maintenance and report preparation.
  8. Serve in the Ombudsperson's absence, including oversight of the office operations and signature authority.
  9. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong listening, interpersonal and communication skills.
  • Effective verbal and written communication.
  • Effective collaboration with a wide range of constituencies in a diverse community.
  • Fair and effective process provision with impartiality.
  • Collaboration in a small, independent department serving all staff and the university.
  • Data collection, records maintenance, report preparation.
  • Knowledge of customer service standards and procedures.
  • Knowledge of laws, regulations, methods, and techniques in area of specialty.
  • Development, planning and implementation of short- and long-range goals.
  • Conflict resolution skills, including mediation process skills.
  • Assessment, referral and advocacy skills.
  • Development and delivery of employee training and orientation.
  • Use of independent judgment.
  • Manage confidential information.

Conditions of Employment

  • Must be able to provide proof of having attended basic mediation training and at least 100 hours of mediation experience.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017