Summary

Provides a range of specialized professional and operational support within a medical practice component of a clinical department of the Health Sciences Center. Conducts research and analysis of operational issues and productivity within a clinical setting. May provide or participate in problem resolution and make recommendations to enhance business productivity. Reviews routine documentation to ensure data integrity and quality of production.

Duties and Responsibilities

1. Researches and analyzes various medical practice related issues and provides or participates in problem resolution.
2. Conducts analysis of new or enhanced billing opportunities; identifies opportunities within a clinical setting to enhance productivity and revenue.
3. Reviews and enters routine patient chart data into various electronic medical databases and ensures data integrity.
4. Analyzes and evaluates the department's billing operations, ensuring compliance with appropriate procedures and applicable laws, regulations, and policies.
5. Ensures operating and compliance policies, procedures, and regulations are followed as identified by the clinic regulating bodies.
6. Analyzes and evaluates the provision of patient services within the practice.
7. Creates and presents complex ad hoc data analysis and reports, as appropriate to the area of expertise.
8. Provides day-to-day advice, interpretation and support to clinical departments on policies, guidelines, procedures, and best practices.
9. Assists and/or recommends systems and procedures to improve communications and to provide feedback to referring physicians.
10. May develop and conduct or participate in specialized presentation and training, as appropriate, covering operational and/or technical medical practice information.
11. May prepare and distribute periodic and ad hoc reports on practice and compliance issues and performance indicators.
12. May analyze current and potential markets for patient services and identify areas of potential growth for the practice.
13. May interact with and guide clinic managers in the enhancement operating efficiency and improvement of responsiveness to patients.
14. May supervise, lead, train, provide coverage and coordinate the activities of staff performing related work.
15. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Knowledge of laws, regulations, methods in area of specialty.
• Knowledge and understanding of University Administrative Policies.
• Knowledge of medical practice compliance.
• Skill in analyzing and evaluating various medical practice related issues.
• Knowledge of computerized information systems used in a clinical setting.
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals and constituencies in a diverse community.
• Strong computer skills, to include database management, word processing, spreatsheeting, e-mail, and the internet.
• Research, analytical, and critical thinking skills.
• Ability to plan, coordinate, and administer complex administrative systems and processes.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Ability to analyze, develop, establish, and maintain efficient office work flow and administrative processes.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Demonstrated customer service skills, and ability to meet multiple deadlines.
• Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
• Ability to gather data, compile information, and prepare reports.

Distinguishing Characteristics

Position requires: a) analysis, interpretation, and manipulation of data within a complex clinical department; b) operational and productivity reporting within a clinical setting; c) analysis of billing, financial and operation information within a clinical setting.

Working Conditions and Physical Effort

• No or very limited exposure to physical risk.
• No or very limited physical effort required.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 08/07/2018