Position Classification Description

Position Class Code / Title: A7078 / Assc Dir,Student Hlth & Cnslng
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 16
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Directs and oversees all non-clinical administrative and business operations of the Student Health & Counseling Center (SHAC). Manages all strategic business management, marketing, information services, administrative, human resources, and facilities planning operations of the center. Provides administrative leadership, direction, and support to the center's patient services operations and program activities.

Duties and Responsibilities

  1. Develops and coordinates the implementation of comprehensive business plans for the center; directs the center's budgeting process and oversees all financial analysis and reporting.
  2. Directs and manages all strategic and day-to-day human resources, fiscal, accounting, purchasing, cost accounting, revenue analysis, practitioner productivity, legal compliance and other administrative operations of the center, to include the Student Health and Counseling Pharmacy.
  3. Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of unit staff.
  4. Develops and implements short- and long-term strategic plans for the center's operations.
  5. Oversees and coordinates the development of programs and protocols to ensure continuing compliance with current and emerging health care, third party billing, and privacy regulations, policies, and standards; participates in the development of university compliance policies and strategies.
  6. Directs and oversees the implementation and administration of administrative quality assurance and quality improvement studies and programs for the center.
  7. Develops plans and makes recommendations relative to organizational and departmental operations such as organizational structure, clinical facilities, space and layout, equipment use, and expansion of facilities and services.
  8. Oversees the design and implementation of management information systems required for strategic and operational planning; oversees the maintenance of the professional fee billing and patient information systems.
  9. Plans, oversees and implements the center's marketing and promotion plans. Develops and facilitates special events and promotional outreach programs and/or initiatives.
  10. Establishes and manages third-party billing contracts for provision of health services.
  11. Serves as Campus Security Authority as outlined by the Clery Act.
  12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strategic business planning and business management skills.
  • Knowledge and understanding of clinical organization structure, workflow, and operating procedures.
  • Knowledge and understanding of human resources administration as applicable to a university or community services environment.
  • Knowledge of computer systems and applications design and development.
  • Skill in the use of personal computers and related software applications.
  • Program planning, development, implementation, and leadership skills.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge of facilities and asset management methods and procedures.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Knowledge of management principles and practices.
  • Knowledge and understanding of budgeting and financial management principals and practices related to public institutions.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Short- and long-term operational planning skills.
  • Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of the nature and provisions of alternative health insurance plans.
  • Ability to develop and implement effective quality assurance and quality improvement programs within a clinical environment.
  • Ability to negotiate and manage contractual arrangements.
  • Knowledge of all Federal, State, and local laws, regulations, and standards pertaining to the operation of a comprehensive student health care clinic.
  • Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
  • Knowledge of current and emerging environmental, regulatory, and legislative issues and trends impacting on the delivery of patient care in the public sector.
  • Knowledge of institutional funding principles, methods, procedures, and resources.
  • Organizational planning, structuring, and staffing skills.
  • Knowledge and understanding of the integrated patient services and administrative support requirements of a comprehensive student health care clinic.
  • Knowledge of all facets of marketing and promotion theory and practice.
  • Knowledge and understanding of all aspects of clinical administration within an outpatient care environment.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017