Position Classification Description

Position Class Code / Title: A7069 / Program Operations Director
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 15
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Manages and coordinates a major contract/grant-funded program or set of programs established to address a key area of specialized need within the University and the community. Provides advanced professional/technical leadership, consultation, and expertise within the program's area of focus, as well as day-to-day administrative and functional management of the program's activities and staff. Sets strategic direction, develops and implements work scope and related operational policies and procedures. Establishes funding, and provides operational planning, budgeting, and assessment. Represents program activities at the national level and maintains responsibility for the appropriate use of multi-million dollar programmatic funds within the parameters of the contract(s)/grant(s). Programs/projects managed are of key operational impact, both within and external to the University, and are typically revenue-generating and/or grant-funded from a major funding source or series of funding sources. This is typically a term position tied to the contract/grant funding period, which requires approval by Human Resources prior to use.

Duties and Responsibilities

  1. Provides direction and integrative coordination in the planning, development, and implementation of a comprehensive University program.
  2. Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects changes required for improvement.
  3. Serves as a principal point of collaboration, leadership, and expertise to both internal and external constituencies on professional and operational matters pertaining to the mission, goals, objectives, and workscope of the program.
  4. Designs, implements, and evaluates organization and staffing to effectively accomplish the goals and objectives of the program; recruits, employs, trains, and manages professional/technical and support staff on both a professional and administrative basis.
  5. Provides advanced technical leadership and direction to subordinate staff, University constituencies and community organizations and representatives within a broadly specified area of professional expertise, in accordance with program goals and objectives.
  6. Identifies and solicits local, state, federal, and/or international funding sources for services and programs; provides leadership in planning, development, and implementation of strategies and initiatives for generating program resources.
  7. Represents the university to various institutional divisions as well as externally to the media, governmental agencies, prospective funding agencies and individuals, prospective vendors, and/or a range of constituencies within the community at large.
  8. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
  9. Recommends and participates in the development of university policies and procedures; may serve on university planning and policy-making committees.
  10. Oversees all facets of the daily operations of the organizational unit, ensuring compliance with university, state, and federal laws, policies, and regulations.
  11. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  12. May serve as Campus Security Authority as outlined by the Clery Act.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Advanced knowledge and understanding of concepts, principles, methods, and techniques within a prescribed area of professional specialty.
  • Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse community.
  • Skill in budget preparation and fiscal management.
  • Ability to analyze and interpret complex financial and operational data and prepare business reports, projections, and recommendations.
  • Program planning, development, implementation, and leadership skills.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Ability to foster a cooperative work environment within a complex partnership/organizational structure.
  • Strategic planning skills.
  • Ability to provide technical guidance and leadership to professional staff and clientele in the field.
  • Knowledge of organizational structure, workflow, and operating procedures.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to develop and implement funding strategies and programs.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Knowledge of financial/business analysis techniques.

Distinguishing Characteristics

    Position requires: a) complex and integrated program planning, management and development for multiple state, regional, and/or national-level programs funded through contract(s)/grant(s); b) provision of advanced technical/professional leadership and direction in areas of expertise; c) strategic representation and collaborative interaction with a wide range of high-level internal and external constituencies; d) establishment and administration of integrated program budgets, operating policies and standards, and management systems; e) establishment, development, and management of multiple program funding and resources with multi-million dollar budgets; f) strategic management and oversight of a team of program managers and staff in support of multiple program activities.

Conditions of Employment

  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 04/08/2021