Position Classification Description

Position Class Code / Title: A7014 / Strategic Support Manager
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 15
HR Review/Approval:COMP

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Manages and oversees operational and strategic support services/programs for a large, organizationally complex operating component or service center consisting of multiple and diverse activities and programs. Coordinates organization-wide strategic planning and policy/procedure development. Deputizes for and/or represents the senior executive officer of the entity as required. May oversee collection, reporting and interpretation of complex data and related information, including statistical values and provides advice and consultation regarding implications. May oversees human resources development and management, information services, and administrative support services for the entity. May oversee the development and operation of one or more assigned services programs and/or projects.

Duties and Responsibilities

  1. Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of unit staff.
  2. Directs and coordinates the strategic and day-to-day human resources development, management, and administration functions of the organization.
  3. Interacts with senior management and administrators within the university and, as appropriate, within industry and government, to represent and promote the development of strategic projects.
  4. Coordinates the administration of multiple strategic projects, and serves as a principle point of liaison between program principals, administrators, and funding sources.
  5. Coordinates strategic planning and goal development for the organization; monitors achievement of goals and objectives and provides reports.
  6. Facilitates interdisciplinary collaborative efforts among senior staff and the development of extramural support.
  7. Provides direction and integrative coordination in the planning, development, and implementation of a comprehensive University projects.
  8. Provides coordination and serves as liaison with other components of the University with respect to assigned departments.
  9. Reviews and ensures accurate completion and timely submission of governmental, University, and other reports as required, with respect to assigned areas of responsibilities.
  10. Represents the organization to various institutional divisions as well as externally to professional and community constituencies.
  11. Oversees and monitors performance of assigned operating units to ensure compliance with University policy and operating standards; oversees supervision of technical and administrative support staff assigned to the unit.
  12. Develops and coordinates annual budgets for the organization and performs periodic cost and productivity analyses.
  13. Oversees and coordinates the planning, implementation, and management of all aspects of information systems, technology, system security and database integrity for the organization.
  14. Oversees compliance activities across the various organizational components.
  15. May oversee and coordinate one or more specified client-focused services operations, to include in-service and/or outreach programs and facilities and service activities.
  16. Provides coordination and serves as liaison with other components of the University with respect to assigned departments.
  17. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to develop and deliver presentations.
  • Program planning and implementation skills.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to lead, guide, and integrate strategic planning processes and organizational goal development.
  • Ability to create, compose, and edit written materials.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Knowledge of management principles and practices.
  • Knowledge of finance, accounting, budgeting, and cost control procedures.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Ability to identify and interpret long-term information system needs on an organizational basis.
  • Ability to negotiate and manage contractual arrangements.
  • Skill in the development and documentation of operating and administrative policies and procedures.
  • Ability to analyze problems and develop creative solutions to complex human resource issues.

Conditions of Employment

  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 10/25/2021