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Position Classification Description

Position Class Code / Title: A7004 / Mgr,ID Card Services
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Manages and coordinates the product/services development, production, marketing, and administrative activities of the University's ID Card Office. Develops, implements, and oversees the operating policies and procedures for the unit. Plans and implements automated ID and security systems technology and applications. Represents and promotes ID card services to clients and sponsors.

Duties and Responsibilities

  1. Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
  2. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  3. Develops and implements policies related to ID and access cards for students, faculty, and staff; develops and monitors operating processes and procedures for the unit which are consistent with general and specific UNM policies.
  4. Participates in the development of annual operating budgets and provides fiscal direction to the unit.
  5. Oversees the development, enhancement, and management of supporting database systems, including provisions for system backups, maintenance, database integrity, and data security.
  6. Works with client departments to identify and evaluate specific needs for automated ID and security applications; develops and coordinates implementation plans for the migration of hardware and software, installation, and commissioning of services into client operations.
  7. Provides guidance and assistance in the development and implementation of new Lobo Card applications across UNM campuses, as appropriate.
  8. Oversees systems engineering and architecture design of automated solutions to campus security problems; manages the identification and resolution of id information systems problems.
  9. Interfaces with existing and potential corporate sponsors of ID card services to stimulate the development of new and/or enhanced services, to augment department revenues, and to foster longer-term business relationships; promotes lobo card services provided by sponsors to students, faculty, and staff.
  10. Establishes and maintains operating policies, procedures, and standards to ensure the provision of quality customer service within the office.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to develop and maintain recordkeeping systems and procedures.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Skill in the use of personal computers and related software applications.
  • Ability to determine computer problems and to coordinate hardware and/or software solutions.
  • Knowledge of customer service standards and procedures.
  • Skill in organizing resources and establishing priorities.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to plan, develop, and implement marketing strategies and programs.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Skill in the configuration and use of computerized database programs.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Ability to develop systems solutions for operational problems.
  • Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
  • Skill in the configuration, installation, and operation of leading-edge automated ID and security systems.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Knowledge of faculty and/or staff hiring procedures.

Conditions of Employment

  • Possession of a valid New Mexico driver's license is a requirement for this job.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017