Position Classification Description

Position Class Code / Title: A6030 / Community Health Worker,Lead
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 11

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under general supervision, oversees and supervises the daily activities of a team of Community Health Workers engaged in providing education, care coordination and access to resources to program clients to improve their health and well-being. Serves as the liaison with health care system payers. Assists with public and potential contract presentations. Works in both clinic and community settings, including client's homes. May act as a peer support worker, where applicable, if self-disclosed as current or former consumer of mental health or substance abuse services with at least two years of mental health or substance abuse recovery.

Duties and Responsibilities

  1. Oversees all facets of the daily operations of the organizational unit, to include functional coordination and administration of subordinate staff performing related work.
  2. Supervises community health workers, to include work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  3. Assists in the creation of training modules and continuing education curriculum for Community Health Workers.
  4. Trains new Community Health Workers and provides ongoing staff development instruction.
  5. Conveys all questions and concerns of Community Health Workers regarding clients and plan of care to health care system payers.
  6. Reviews staff reports for clarity, content, spelling, grammar and follow through on client month to month plan of care.
  7. Serves a limited caseload of clients in a similar manner as Community Health Workers, taking on more complex cases as needed. Includes assisting clients in their homes, community, or clinic setting, documenting client encounters, maintaining client files and documenting activities. Educates clients, assists them in accessing health related and social services, provides support and advocacy and facilitates aces to community resources.
  8. Works collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Builds and maintains positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Works to reduce cultural and socio-economic barriers between clients and institutions.
  9. Assists with public presentations on program to interested audiences, including potential payers.
  10. Travels extensively to client homes, community locations, various agencies, and other outreach destinations.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Skill in organizing resources and establishing priorities.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to develop and present educational programs and/or workshops.
  • Employee development and performance management skills.
  • Knowledge of community education agencies and resources.
  • Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services
  • Ability to plan, implement, and evaluate individual client care plans.
  • Knowledge of transportation and other barriers to care that may be encountered by client.
  • Ability to communicate medical information to health care professionals and care coordinators over the telephone.
  • Skill in use of personal computers and related software applications, including e-mail.
  • Creative and analytical thinking.
  • Ability to communicate effectively, both orally and in writing.
  • Analytical, evaluative, and critical thinking skills.

Conditions of Employment

  • Possession of a valid New Mexico driver's license is a requirement for this job.
  • Must pass a pre-employment criminal background check.
  • Fingerprinting, and subsequent clearance, may be required for this position depending on assignment.
  • May be required to obtain a Community Support Worker (CSW) certification within six months of hire.
  • May be required to hold a Certified Peer Support Worker (CPSW) certification if acting as a peer support worker.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 10/25/2021