Position Classification Description

Position Class Code / Title: A5063 / Coord,Reading Room
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 10

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Facilitates and enhances the working environment for the Radiologists by improving workflow to increase efficiency and productivity. Effectively communicates critical test results to referring physicians and healthcare providers in an accurate and timely manner. Enhances patient safety and flow by assisting the Radiologists in managing patient information and priority. Follows HIPAA and organizational policies and guidelines. Provides support for all aspects of customer service for the Radiology Department.

Duties and Responsibilities

  1. Provides assistance and services to Radiologists and Radiology customers, both internal and external, to enhance production workflow.
  2. Coordinates communications between Radiologists and other physicians, healthcare providers, healthcare facilities; and other parties including telephone calls, e-mails, instant messaging, paging, etc.
  3. Relays complex imaging report information to appropriate customers. Reports critical results in an efficient and effective manner to expedite safe patient care.
  4. Provides customer with images, in film or CD format, as requested, ensuring all appropriate consents and form completion. Fulfills requests from healthcare providers for patient reports.
  5. Utilizes multiple, complex, radiology and physician specific computer systems. Performs order entry, maintaining accurate demographic and clinical information.
  6. Documents interactions and convey report information to healthcare providers.
  7. Uploads outside facility images and reports into the system with appropriate and accurate order information for review by Radiologist.
  8. Investigates and resolves customer requests, questions or problems. Contacts outside representatives to request information or assistance in resolving problem.
  9. Ensures that all ancillary support equipment is working properly and involves management as needed for escalation and resolution.
  10. Builds positive relationships with colleagues. Assists others in acquiring department specific knowledge, skills, and abilities.
  11. Builds and maintains strong working relationships with clients, colleagues, and other key stakeholders.
  12. Responds to requests quickly and effectively. Identifies and understand customer needs and expectations and meets them. Communicates any relevant information to clients, colleagues, and other key stakeholders.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals and constituencies in a diverse community.
  • Knowledge of laws, regulations, methods in area of specialty.
  • Skill in analyzing and evaluating various medical practice related issues.
  • Knowledge of computerized information systems used in a clinical setting.
  • Strong computer skills, to include database management, word processing, spreadsheets, e-mail, and the internet.
  • Research, analytical, and critical thinking skills.
  • Ability to plan, coordinate, and administer complex administrative systems and processes.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Ability to analyze, develop, establish, and maintain efficient office work flow and administrative processes.
  • Demonstrated customer service skills, and ability to meet multiple deadlines.
  • Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
  • Ability to gather data, compile information, and prepare reports.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: