Summary

Manages all daily operational aspects of the New Mexico Poison and Drug Information Center (NMPDIC). Assists Director with administrative and educational tasks associated with operation of NMPDIC. Supervises professional poison information staff and assumes the role of Poison Information Specialist, providing direct telephone support to clientele, when needed.

Duties and Responsibilities

1. Assists in the establishment and implementation of comprehensive strategic plans for the center; develops policies and operating procedures to achieve program objectives.
2. Evaluates the performance of all Poison Information Specialists and Certified Poison Information Specialists in accordance with department and University guidelines.
3. Provides support to internal and external professional education activities, to include training of staff, healthcare professionals, and students; provides direct assistance with teaching and evaluation of students.
4. Implements continuous quality improvement projects to improve quality of service, reduce cost, and enhance the operating efficiency of the center.
5. Coordinates the operational scheduling of the center to ensure adequate telephone coverage; provides direct services as a poison information specialist as and when needed.
6. Deputizes for the center director as required and/or in the director's absence.
7. Provides technical and administrative coordination, support, and problem resolution to center staff, thereby facilitating the smooth operation of the center.
8. Participates in the development and implementation of new and/or modified programs and services offered by the center.
9. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified. Certification/Licensure Licensed in the State of New Mexico, or eligible for licensure if a healthcare professional.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of the clinical management of poisonings.
• Knowledge of the operational characteristics of a poison information center.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of the operational and staffing requirements of a 24-hour crisis services activity.
• Ability to advise, train, and assess performance of clinical professionals and/or students within area of expertise.
• Ability to develop and present course curriculum, educational programs, lectures, and workshops.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to provide direct client services at the level of a certified poison information specialist.
• Ability to foster a cooperative work environment.
• Knowledge of relevant laws, regulations, and operating policies and standards in area of specialty.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017