Summary

Under limited supervision, directs the integrated facility maintenance and repair operations for the University's Main, North, and South Campuses, as well as the Research Park campus. Directs the activities of four Area Managers and their staff, ensuring the timely and accurate delivery of services, to include preventive and predictive maintenance, planned system overhauls, and on-call repair services. Coordinates campus disaster recovery and restoration. Administers execution of the annual state appropriated Building Repair and Renewal Program. Facilitates the design and implementation of building system repair and replacement solutions, using the professional services of staff engineers, architects, and consultants.

Duties and Responsibilities

1. Directs and coordinates the activities of Area Managers and service contractors in the provision of comprehensive facility maintenance and repair services, carried out campus-wide by a large, diverse multi-trades workforce; develops production metrics and monitors division progress in supporting corporate goals.
2. Administers service contracts to assure compliance with job specifications and adherence to unit cost agreements.
3. Directs performance of in-house workforce and audits and controls expenditures of assigned cost centers; monitors quality of work to ensure adherence to University and industry standards and compliance with state, and federal laws, regulations, and guidelines.
4. Oversees the management of a large, diverse managerial and trades workforce, to include project prioritization and management, and work/resource allocation; sets productivity, quality, and timeliness goals and standards, and evaluates effectiveness.
5. Continually assesses the performance of professional/management staff and the job skill base of all technical staff; oversees staff training and recruitment to ensure that the workforce is capable of operating and maintaining state-of-the-art building support systems.
6. Participates in the development of annual operating budgets and provides fiscal direction to the unit.
7. Responsible for campus disaster recovery coordination, including post damage assessment and project management responsibility for restoration.
8. Responsible for maintenance and capital renewal of UNM elevator and lift fleet, including replacement planning, safety code compliance testing and certification of over 120 elevators and lifts.
9. Interacts with University administrators, managers, and other customers across campus; advises and counsels customers on products and services to enhance building performance and customer satisfaction.
10. Directs the implementation of shop-specific safety training programs, and other on-going training programs to ensure workforce compliance with OSHA job safety requirements, NFPA, and trades licensing.
11. Develops and implements policies and procedures that support the pursuit of department strategic goals and objectives and are consistent with overall policies ensuring the efficient and safe operation of the unit.
12. Establishes, implements, and directs an extensive and comprehensive campus-wide facilities preventive, predictive, and planned maintenance program; coordinates setting up the program through the automated work-order management system that supports the program through maintenance notification, delinquency tracking and activity checklists.
13. Establishes and directs annual maintenance programs, to include off-season testing/overhaul of heating and refrigeration systems and associated control systems, as well as seasonal start-up and shutdown.
14. Conducts maintainability review of new construction design documents to assure compliance with published standards and to ensure reasonable repair and overhaul access to building systems.
15. Continuously surveys and assesses customer satisfaction with on-call facility repair services; identifies shortcomings in responsiveness, quality of repairs, and customer communications; takes prompt, positive action to maintain high levels of customer service.
16. Analyzes and facilitates professional studies on trends in large-scale campus maintenance and building renewal programs; translates negative trends into annual capital proposals for State or discretionary funding
17. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 10 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to resolve customer complaints and concerns.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Ability to effectively and efficiently handle multiple, simultaneous, and complex tasks and projects
• Knowledge of building trades management principles, methods, and techniques.
• Ability to develop, implement, and enforce safety programs and protocols.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.
• Ability to coordinate and/or supervise facility repair contractors.
• Skill in organizing resources and establishing priorities.
• Knowledge of construction and service contract documents and specifications.
• Knowledge of all federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.
• Ability to read and interpret schematics, drawings, and blueprints.
• Ability to analyze and evaluate complex issues and develop creative, responsive solutions.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Employee development and performance management skills.
• Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
• Knowledge and understanding of the design and implementation of building preventive and predictive maintenance programs.
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Ability to employ and interpret customer feedback instruments.
• Ability to coordinate and/or supervise facility repair contractors and successfully integrate contract staff with in-house workforce.

Conditions of Employment

• Possession of a valid New Mexico driver's license is a requirement for this job.
• Must pass a pre-employment criminal background check.
• Must be able to work on call on a periodic basis and respond to disaster recovery situations as required.
• Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.

Working Conditions and Physical Effort

• Light physical effort. Requires handling of average-weight objects up to 10 pounds or some standing or walking. Effort applies to no more than two (2) hours per day.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017